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Air Operations

2 weeks ago

Stellenbosch Western Cape, South Africa Helderberg Personnel Full time

My client, a UK based online tour operator specialising in mid and long-haul markets, is currently recruiting for an Air Operations / Ticketing Executive, with previous experience in the Travel industry, to join their new dynamic team based in TechnoPark Stellenbosch.

air operations/ticketing execu

**The Role & Key Responsibilities**:

- Manage and resolve customer queries, primarily land queries.
- Prioritise and action E-mails effectively
- Action daily booking queues
- Chase relevant suppliers for documentation/confirmation
- Check and update documentation for specialist bookings
- Effectively manage and resolve escalated issues
- Crises situations support
- Fulfil any critical support as directed by Manager
- Handle incoming calls from Agents regarding documentation and Admin queries.
- Investigate booking anomalies and irregularities
- Ensure telephone enquiries are dealt with in a helpful and precise manner ascertaining requirements.

**Requirements**:

- Grade 12
- Minimum 2 years in airline reservations/ticketing role using Galileo (or any other GDS system) from within a Tour operator, business travel or similar
- Strong GDS knowledge
- Travel & Tourism
- The ability to prioritise and multitask with a pro-active approach to problem solving.
- Excellent written and oral communication
- Exceptional customer service skills
- Great attention to detail and accuracy
- A flexible and adaptable approach to work
- Ability to remain calm working in a highly pressurised environment
- A pro-active team player
- Capable of always remaining approachable, friendly, and inspiring

In return, a competitive salary is on offer and the opportunity to work for an international dynamic company.