Commercial Team Leader

1 week ago

Cape Town, South Africa Job Crystal Full time

The Commercial Team Leader is responsible for ensuring the overall success of the channel from quoting to procurement whilst meeting timelines and supporting front-end sales with competitive pricing and speedy turnarounds. It is key for this person to understand and keep all related business processes up to date.

**Business Functions in scope**:

- Quoting
- Procurement
- Sales Administration
- Contract Renewals
- Hardware and Software Renewals

**People Management**
- Build a qualified commercial team through innovative hiring and training techniques. Responsible for recruitment, soft skills coaching, training and retention of the department.
- Implement effective staffing and scheduling models for guaranteed coverage at the lowest possible costs.
- Overall responsibility for the management and development of the commercial team personnel and achievement of team objectives.
- Develop a customer care philosophy that ensures customer satisfaction (internal and external)
- Analyse team performance through various statistical and reporting methods.
- Market the image of the commercial team that ‘showcases’ and advances company sales and success.
- Effectively manage all day-to-day team activities and escalations.

**Supplier Management**
- Management of Suppliers and key client business partner relationships, ensuring their services are consistently achieved and improved.

**Procurement**
- Processing of all orders (Internal and Client orders)
- Communicate with BRM/BRDs should pricing/hardware change
- Pro-actively keeping all stakeholders up to date on the progress of order/delivery
- Manage the communication with PMO when orders have been processed for Project

**Process Management**
- Adhere to and maintain formal procedures for consistency and quality output.
- Proactive management of the team by taking an influential lead in managing change and the implementation/development of an end-to-end commercial process.
- Continually re-develop processes according to best practices.
- Ensuring all processes have relevant controls to pick up on any potential mistakes.
- Implement methodologies to improve turnaround time, manage customer perceptions, and build strong internal relationships.

**Active Quality and Time management**

**Minimum requirements**
- Minimum 3 years similar function experience within a system integrator
- Solid record of building relationships with suppliers
- Experience working in a commercial team and understanding of the functions required to successfully manage such a division

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