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Regional Legal Credit Control Clerk
2 weeks ago
**Job Purpose**
**Debt Collection**
- Responsibility for the legal book
- Collection on Prosecuted employers
- Capturing and follow up on settlement agreements
- Follow up of deletion reports with inspectorate
- Follow up on write offs with SSC returns
- Negotiate with delinquent employers to maximise debt recovery
- Follow-up daily on progress of the PTP's and the respective statuses to optimise debt recovery
- Use effective communication and negotiation to ensure successful commitments to pay
- Liaison with all debtors via all communication mediums - must be willing to phone employers
- To receive and resolve queries received from Attorneys & external collection agents;
- To reconcile accounts in dispute with Attorneys & external collection agents
- To participate in various departmental ad-hoc initiatives.
**Administration**
- Account Reconciliation and liaison with Legal
- Accurate input of notes into SLX
- Assessing accounts for write offs and recommending to the Legal officer
- Update and maintain legal filing and maintenance of legal library
- Issue reminder letters, Final demand letters and default listing notification for periods not referred
- Refer returns to Regional Returns Processor, SSC Returns and ensure that these returns are processed
**Customer Service**
- Liaising with Legal officers and Legal Secretaries regarding the status of accounts
- Build and maintain relationship with Legal department, Inspectorate and Returns department
- Attend to walk in clients
- Handle incoming calls in a professional manner
- Liaise with attorneys, Liquidators and third parties
- Offer high class client service to both internal and external clients
- To liaise with other departments to address & resolve client queries
**General**
- General Admin Duties
**Knowledge/Experience/Skills/Requirements**
- Good written and verbal communication skills
- Ability to negotiate effectively
- Good Analytical skills
- Creative problem solving skills
- Strong Admin Skills
- Excellent customer service skills;
- Ability to work under pressure with high volumes of accounts
- Sound reconciliation & full function credit control experience/knowledge;
- Excellent telephone skills
- Sound understanding of both pre-legal and legal process (i.e. Liquidations, business rescue, execution, sale in execution)
- Sound computer literacy an essential (particularly Excel)
- Ability to deal with people and be result orientated
**Qualifications**
- Matric (Grade)
- Recognized Finance / Credit Control / Legal / Business related qualification
- 3 to 5 years Legal Credit Control experience, including liaising with external Debt Collectors and Attorneys
- Working knowledge and understanding of Legal process will be advantageous (i.e. Liquidations, Business Rescue, Execution, Sale in Execution, Bad debts write offs)
- Experience in Legal Collections
