Hotel Night Auditor

1 week ago

Cape Town, South Africa The Victoria & Alfred Hotel Full time

**DUTIES & RESPONSIBILITIES: -**
- Ensure that all company policies, procedures & SOPs are adhered to
- Carries out a detailed audit on the previous day’s business & verifies the revenue taken
- Verify Daily House Activity report & ensure that all arrivals have checked into the Hotel and that guest folios have been opened
- Check that all departures for the day have checked out or makes sure that they are checked in again when stays are extended
- Produces Emergency Back-up reports
- Balances pre-lists received by Reception during the day
- Processes revenue allocation from all-inclusive Guest Bills to other departments
- Checks the Guest Folio Pits to ensure all dockets have been processed and allocated to the correct bill
- Ensures that guest bills are correct and have the correct documentation attached prior to the departure of the guest
- Closes down the point of sale equipment, which links F&B Sales outlets with the Front Office system in accordance with laid down procedures
- Prepares guest key audits and establishes if any keys for vacant rooms are missing
- Completes several other audits of rates, Food and Beverage Control, Laundry Charges and House Accounts
- Prepares an end of shift Hand Over for other departments
- Makes management aware of any irregularities found during the Night audit shift
- Be available to work extra hours if circumstances require
- Ensure that excellent customer service is delivered at all times
- Ensure safety of all guests and attend to issues promptly
- Any other duties that may be required

**CORE COMPETENCIES: -**
- Clear communication skills - both written & verbal
- Excellent attention to detail, initiative & interpersonal skills
- Positive attitude
- Good team player
- Act in good faith & in the best interest of the Company at all times
- Must be able to provide & ensure an overall guest service
- Presentable & reliable

Must be able to work shifts

**Job Types**: Full-time, Permanent

**Experience**:

- Hotel Night Audit: 2 years (preferred)

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