Current jobs related to Pre-departure Support Agent - Cape Town - The Moorings
-
Yacht Commissioning Agent
1 week ago
Cape Town, South Africa The Moorings Full timeWe are excited to be recruiting a Yacht Comissioning Agent to join our globally-based Yachts team! At Travelopia Yachts, we enrich lives through delivering inspiring experiences on the water. Our vision is to build the world’s premier yacht charter and sales company. Sunsail and The Moorings are 2 incredible brands offering customer’s unique holiday...
-
FIT Reservations Agent
2 days ago
Cape Town, South Africa Pepperclub Hotel & Spa Full timeFIT Reservations AgentPepperclub Hotel, Cape TownReports to Reservations ManagerPepperclub Hotel is recruiting a confident, detail-driven FIT Reservations Agent to join our 5-star team. If you communicate well, manage pressure calmly, and take pride in accuracy, this role is for you.About the RoleYou’ll manage the full reservations journey including calls,...
-
Guest Experience Agent
3 days ago
Cape Town, South Africa Charles Hope Apartments SA (PTY) Full time**The Role**: Charles Hope SA is looking for a dynamic Guest Experience Night Shift Agent to join its growing team. The Guest Experience Agent will play a key part in our day-to-day operations; you will be coordinating the whole customer journey from the online pre-checking process to the guest departure, while answering guests queries remotely throughout...
-
FIT Reservations Agent
3 days ago
Cape Town, South Africa Pepperclub Hotel Full timeFIT Reservations Agent Pepperclub Hotel, Cape TownReports to Reservations Manager Pepperclub Hotel is recruiting a confident, detail-driven FIT Reservations Agent to join our 5-star team. If you communicate well, manage pressure calmly, and take pride in accuracy, this role is for you. About the Role You’ll manage the full reservations journey including...
-
FIT Reservations Agent
2 days ago
Cape Town, Western Cape, South Africa Pepperclub Hotel Full time R250 000 - R450 000 per yearFIT Reservations AgentPepperclub Hotel, Cape TownReports to Reservations ManagerPepperclub Hotel is recruiting a confident, detail-driven FIT Reservations Agent to join our 5-star team. If you communicate well, manage pressure calmly, and take pride in accuracy, this role is for you.About the RoleYou'll manage the full reservations journey including calls,...
-
Pre-Litigation Support Specialist
2 weeks ago
Cape Town, South Africa Strategic Legal Practices Full timeAbout Us Strategic Legal Practices is a results-driven lemon law firm committed to excellence, innovation, and a collaborative team culture. We're seeking a tech-savvy, highly organized, and resourceful HR Administrative Assistant to support our HR operations and play a key role in creating a positive employee experience. This role combines recruitment...
-
FIT Reservations Agent
10 hours ago
Cape Town, Western Cape, South Africa Pepper Club Full time R60 000 - R80 000 per yearFIT Reservations AgentPepperclub Hotel, Cape TownReports to Reservations ManagerPepperclub Hotel is recruiting a confident, detail-drivenFIT Reservations Agent to join our 5-star team. If you communicate well, manage pressure calmly, and take pride in accuracy, this role is for you.About the RoleYou'll manage the full reservations journey including calls,...
-
Support Coordinator
3 days ago
Cape Town, South Africa GVI Full time**Start Date**:ASAP **Location**:Hybrid**: - **GVI office in Westlake **and **remote working **Hours of work**:Flexible working hours, working shifts and alternating weekend 8.5 hours per day **Remuneration**:Basic R15 000 + Variable performance-based incentives Are you a naturally organized, detail-oriented, communicative team player who enjoys...
-
Support Coordinator
3 days ago
Cape Town, South Africa GVI Full time**Start Date**: ASAP **Location**: Hybrid**: - **GVI office in Westlake **and** remote working **Hours of work**:Flexible working hours, working shifts and alternating weekend 8.5 hours per day **Remuneration**:Basic R15 000 + Variable performance-based incentives Are you a naturally organized, detail-oriented, communicative team player who enjoys...
-
Technical Support Agent
7 days ago
Cape Town, South Africa Secure Jobs Full timeJob Overview **Date Posted**: Posted 24 seconds ago **Location**: Cape Town, Western Cape **Job Title**: Technical Support Agent **Salary Type**: Negotiable **Education Level**: Diploma **Job Level**: Intermediate **Required Experience**: 1 - 3 Years Technical Support Agent - Cape Town An IT Technical Support Agent position is available in Cape...
Pre-departure Support Agent
2 weeks ago
At The **Moorings and Sunsail**, we plan and deliver fantastic yacht charters across the world. We have an abiding passion for sailing, taking yachting holidays to the next level across the most spectacular destinations worldwide which keep our customers coming back again and again
The secret to our success within the yacht industry lies in our exceptional teams, we are united by the same purpose: to have fun while creating extraordinary experiences on the water.
We are looking to hire a German-speaking **Pre-Departure Support Agent** to join our team in Cape Town Working full time, 40 hours per week, we offer a hybrid working pattern with 1-2 days a week working from our Century City office in Cape Town. This role requires occasional evening shifts (1 late shift every 5 weeks).
**What we’ll offer**:
- Competitive salary + Incentive Scheme
- 21 days annual leave plus birthday day off and SA public holidays
- Medical Aid and Pension Fund
- Travel benefits and discounts
**What you’ll do**:
We are looking for a motivated and customer focused German-speaker committed to providing outstanding service to our customers from the moment they book their holiday to the time they depart. Your role is pivotal in ensuring that our customers receive a premium level of service, addressing their inquiries and providing assistance with post-sales activities before their vacation.
This role primarily involves handling inbound calls with some administrative functions, including the opportunity to book charters and upsell ancillaries. While 80% of your time will be dedicated to pre-departure activities, the remaining 20% will involve any outstanding sales activities
- Manage incoming pre-departure calls from customers, providing assistance and addressing queries.
- Troubleshoot and provide guidance to customers on any paperwork queries or issues.
- Offer suggestions and recommendations on itineraries to enhance customers' vacation experiences.
- Upsell ancillaries to customers to enhance their vacation experience and generate additional revenue.
- Conduct outbound concierge calls to communicate pre-departure information and ensure customer satisfaction.
- Conduct outbound calling to collect outstanding final payments and follow up on missing paperwork.
- Take ownership and accountability for the quality of work, striving to minimize errors and exceed service levels.
- Stay updated on travel products, trends, protocols, and service updates to provide informed assistance to customers.
**What you’ll bring**:
- Native-level German proficiency, ensuring seamless communication with German-speaking clients.
- Outstanding written and verbal communication skills to connect effectively with clients and colleagues.
- Customer-focused, with a passion for delivering outstanding service
- Proactive problem solver who takes ownership of performance and development
- Confidence, self-motivation, and collaboration skills
- Ability to work effectively in a global environment
- Passion for travel and customer service
- Proficiency in Microsoft Office tools (Word, Excel, Outlook, Teams) and CRM systems like HubSpot is beneficial
- We believe people perform best when they can be their true selves and diverse teams drive better results. We’re committed to fostering a diverse, equitable, and inclusive environment where everyone can succeed._
LI-VS1 #LI-HYBRID
