Operations & Case Management Supervisor (Healthcare/insurance)
1 day ago
**About the Role**:
We are seeking an assertive, highly organized Team Leader to guide a case management team in the healthcare and insurance sector. This role requires someone who is both a strong people manager and a disciplined, results-driven leader someone who ensures cases move forward with precision, urgency, and accountability.
**Key Responsibilities**:
- Lead, mentor, and evaluate a team of case managers and support staff.
- Drive accountability, ensuring every case is handled accurately, on time, and to the highest standard.
- Act as the primary escalation point for clients, clinics, and insurance providers.
- Design and deliver training to upskill team members and ensure consistent standards.
- Use strategic judgment to resolve issues quickly and effectively, even when clear procedures dont exist.
- Set clear expectations, monitor performance, and provide coaching for continuous improvement.
- Streamline workflows to increase efficiency and client satisfaction.
- Represent the team in client meetings and management reviews with confidence and professionalism.
**Qualifications**:
- 5+ years experience in healthcare administration, insurance verification, or case management.
- 2+ years in a leadership, supervisory, or operations role.
- Proven experience training, coaching, and developing staff.
- Strong knowledge of case management processes, insurance workflows, and compliance requirements.
- Demonstrated success in problem-solving and decision-making under pressure.
- Excellent communication skills, with the ability to influence and guide both clients and staff.
- Proactive, disciplined, and detail-oriented, with a nothing slips through the cracks mindset.
- Thinks strategically, trains effectively, and develops others to reach higher performance levels.
- Confident holding others accountable while motivating them to excel.
- Thrives under pressure and maintains a structured, solution-focused approach in all situations.
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Johannesburg, South Africa Affinity International Full timeAbout the Role We are seeking an assertive, highly organized Team Leader to guide a case management team in the healthcare and insurance sector. This role requires someone who is both a strong people manager and a disciplined, results-driven leader—someone who ensures cases move forward with precision, urgency, and accountability. Beyond process oversight,...
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