Quality Team Leader

2 weeks ago

Durban, South Africa Webhelp Full time

**Business Support**

**Location**
- Durban, South Africa**Language**
- English***

**Job Advert**:

- Do you always check the best before dates? Do you read the content labels before purchasing products? Do you follow the washing instructions for each of your clothing items?

This kind of attention to detail and focus on ensuring quality is exactly what we’re looking for in our Quality Team Leader at Concentrix + Webhelp.

This is the perfect opportunity for you to show off you proven quality experience with a can-do attitude and proactive approach to all tasks and challenges as a Quality Team Lead working on an exciting international campaign in our vibrant Durban office.

In this Quality Team Leader role, you will co-create and deploy an effective strategy that will deliver an industry-leading customer experience results including Net Promoter System and call handling frameworks.

If you are able to lead, motivate and develop a team through sharing knowledge to reach targets, this opportunity will be a great step to gain experience and further prove your capabilities.

**What you will do in this role**
As a Quality Team Leader on our team, you’ll be:

- Managing the implementation of quality frameworks and structures
- Working effectively and creatively to achieve targets through managing trends and continuously improving processes and ways of working
- Managing reporting trends and opportunities for performance improvement and engaging appropriate stakeholders in results
- Maximising results through building and maintaining effective working relationships
- Managing the day-to-day partner expectations and requests ensuring that stakeholder requirements are identified, delivered and met within agreed timeframes

**Your qualifications**
Concentrix + Webhelp is a great match if you have:

- Matric
- Excellent communication, presentation, listening, analytical, numeracy, problem-solving, time management, report writing, organisational, advanced PC literacy and typing skills (Essential)
- Minimum 6 months’ experience in a quality role
- Experience with applied coaching methodology for both deductive and inductive purposes
- Clear disciplinary record and a proven performance record of accomplishment
- In-depth knowledge of strategic planning and implementation of call handling and quality frameworks

Please note that the appointment will be made in line with the in line with the company’s EE plan.

After applying, you'll be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity to join our collaborative team of game-changers today.

  • Quality Team Leader

    2 weeks ago

    Durban, South Africa Webhelp Full time

    **Job Advert** Do you always check the best before dates? Do you read the content labels before purchasing products? Do you follow the washing instructions for each of your clothing items? This kind of attention to detail and focus on ensuring quality is exactly what we’re looking for in our Quality Team Leader at Concentrix + Webhelp. This is the...

  • Quality Team Leader

    2 weeks ago

    Durban, South Africa Webhelp Full time

    **Job Advert** Do you always check the best before dates? Do you read the content labels before purchasing products? Do you follow the washing instructions for each of your clothing items? We are looking for this kind of attention to detail and focus on ensuring quality. We have the perfect opportunity for you to show off you proven quality experience with...

  • Quality Team Leader

    2 weeks ago

    Durban, South Africa Webhelp Full time

    **Business Support** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: - Do you always check the best before dates? Do you read the content labels before purchasing products? Do you follow the washing instructions for each of your clothing items? We are looking for this kind of attention to detail and focus on ensuring...

  • Team Leader

    1 week ago

    Durban, South Africa Custom Connect Full time

    Are you an experienced Team Leader in customer service ready for your next challenge? At Custom Connect, we are looking for a driven **Team Leader** to strengthen our Dutch-speaking team. In this role, you will be responsible for leading and coaching a team of customer service agents, ensuring operational goals are met, maintaining high-quality service, and...

  • Team Leader

    6 days ago

    Durban, South Africa Webhelp Full time

    **Job Advert** If you’re a people's person with a passion for communication, someone who is always willing to go that extra mile to help others an exceed customer’s expectations then this role is written for you! We’re on the lookout for a can-doer who values the importance of team playing to step up as a Team Leader in our vibrant Durban office,...

  • Team Leader

    6 days ago

    Durban, South Africa Webhelp Full time

    **Advisor** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: - If you’re a people's person with a passion for communication, someone who is always willing to go that extra mile to help others an exceed customer’s expectations then this role is written for you! We’re on the lookout for a can-doer who values the importance...

  • Team Leader

    2 weeks ago

    Durban, South Africa CXP are now part of the Huntswood Group Full time

    Job Description Huntswood is looking for a Team Leader with the right talent and skills to lead our team. The purpose of the role is to drive performance delivered to Huntswood clients and their customers, by achieving outstanding levels of quality, sales and operational efficiency. Job Overview Huntswood is looking for a Team Leader with the right talent...

  • Team Leader

    6 days ago

    Durban, South Africa Essity Full time

    **Team Leader**: **About the Role**: The Factory Team Leader role is responsible for Health & Safety of the employees and factory facilities, leading & controlling production, ensuring quality control and standards are met in both raw material and finished product while achieving production outputs. The role calls for an incumbent that has a proven track...

  • Team Leader

    2 weeks ago

    Durban, South Africa Webhelp Full time

    **Job Advert** At Webhelp, commitment, integrity and team playing is valued and well recognised. You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined individual who...

  • Team Leader

    4 weeks ago

    Durban, South Africa Huntswood Full time

    Job title : Team Leader Job Location : KwaZulu-Natal, Durban Deadline : November 30, 2025 Quick Recommended Links Jobs by Location Job by industries Job Description We are looking for a Team Leader with the right talent and skills to lead our teams. The purpose of the role is to drive superior customer service performance delivered to Huntswood clients and...