Client Care

2 weeks ago


Durban, South Africa Well-Being Reality Full time

**CLIENT CARE / CASE MANAGER POSITION AVAILABLE.**

This is a remote position for an online company catering for mainly to US clientele.

**Job description**:

- Providing introductory information to new clients
- Ensuring that clients are satisfied with products or services.
- Escalating queries and concerns
- Troubleshooting common issues with a product or service
- Record keeping, administration, and CRM maintenance.
- Excellent telephone communication skills required.
- Interpersonal and customer service skills required.
- Time-management skills required.
- Attention to detail required.
- Ability to follow instruction required.
- Demonstrative empathy and patience are required.
- **As a remote position the following requirements are mandatory**:
System Requirements:

- Desktop / Laptop
- Intel Core i5- 4gb Ram
- USB Headset with built-in mic.
- Backup power source - UPS or generator
- Reliable internet source - fixed line internet connection with minimum 5 meg line
- Ethernet cable to attach your pc to your modem/router.
- **General requirements**:

- Previous customer service of at least 1 year is required.
- Previous experience in a remote position preferred.
- References are required
- A noise and distraction-free background is essential. I.e.: - no traffic, barking dogs, children in the background, music/tv etc.
- Must be able to work under pressure.

**Job Types**: Full-time, Permanent


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