Management Information Analyst

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

The purpose of this position is to provide the business with accurate and meaningful information, to enhance service delivery and manage performance.

**Working at NTT**

Database and Report Management
- Identifies relevant sources of data from which to draw information.
- Agrees specification format with stakeholders.
- Gathers and collates information into a report and ensures accuracy.
- Ensures accuracy of exception capturing and real time reporting.
- Setup and design reports accordingly to stakeholder requirements.
- Document MI SOP for all supported Business Units.
- Ensure MI Administrators are suitably skilled on designed reports, and handover management of MI SOP.
- Clearly document stakeholder requirements for new/amended report requirements.
- Extract data into correct format from SQL / Other data sources.
- Provide recommendations to stakeholders on effective data capturing and storage to ensure timely delivery of reporting.
- Ongoing monitoring of data sources to ensure efficient delivery of data to stakeholdetrs.

Stakeholder Management
- Attend stakeholder meetings as required, provide feedback on progress and recording issues that need attention.
- Provide feedback to BI Team on areas of concern that need focus.
- Effectively communicate changes/updates to all stakeholders as applicable.
- Provide direction to stakeholders on required reporting within the context of Enterprise Information Platform.
- Effectively communicate and work with the Data Analysts and Data Engineers to design new data requirements that fall outside of the currently available dataset

Analysis
- Interprets data to identify trends and risks
- Explores and identifies reasons for trends
- Analyses and documents business processes, including recommendations for improvement against the identified weakness
- Provide trend analysis and recommendations to relevant stakeholders as applicable.
- Monitors absenteeism trends and flags anomalies
- Makes recommendations to mitigate absenteeism risk.

Data Security
- Maintains data standards in accordance with business requirements, Dimension Data and Merchants policies and the data protection legislation.
- Works in accordance with the security information requirements and procedures of the company.
- Controls access to databases environments through permissions and privileges.

**Knowledge**
- Understanding of databases and data frameworks
- Proficiency in excel and power query
- Strong organizational skills
- Proficiency in SQL Scripting and SQL Server
- Proficiency in SQL Server
- Proficiency in SSIS/SSMS

**Skills**
- Analysis
- Oral and Written Communication (L3)
- Customer service orientation (L2)
- Planning and Organising (L2)

**Attributes**
- Influence (L2)
- Initiative

**What will make you a good fit for the role?**

**A career at NTT means**:

- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of **cutting-edge technology -** backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
- ** Making a difference -** by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being **your best self -** in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
- Having ongoing opportunities to **own and develop your career -** with a personal and professional development plan and access to the broadest learning offerings in the industry.