Credit Control Manager Mea Region

**JOB TITLE**:Credit Controller: Africa

**DEPARTMENT**:Finance

**REPORTING TO**:Head of Credit Control EMEA + SEA Region

**REGION**:Johannesburg, South Africa

**ADDITIONAL INFO**:
Fluent in English

Purpose of Position

Supporting the Head of Credit Control, this role will be responsible for reducing debt, handling queries, and working with the team to streamline processes. Leading an evolving credit process and policy will be a key part of this role, as will the management and development of the credit controllers.

Key Responsibilities
- Managing & developing MEA AR team of 4
- Managing own customer ledger
- Handling daily management process to track the cash collection throughout the month, with clear notes
- Maintain customer master data & customer credit checks using the DoA to obtain approval before setting the new customer profile
- Handling customer queries; making sure they are rooted to the correct department to investigate & resolve
- Ensure customer accounts are reconciled; including withholding tax /exchange rate/ bank charges
- Managing the month end process and reporting
- Identifying and escalating potential bad debts to management
- Leading the daily, weekly & monthly catch meetings with customers & internal customers
- Account escalations and legal processing
- Put customers on stop where necessary and communicate this to relevant departments
- Assisting the Head of Credit EMEA & SEA with the development and implementation of policies and processes including but not limited to, credit policy, payment terms, credit balance processes, bad debt provision and other process documents
- Background and Skill
- Background in credit control essential
- Effective management and communication
- Ability to manage a large debtors list
- Customer focused individual who is self-motivated and results driven
- Ability to build strong trusted relationships
- Time management and prioritisation skills
- Ability to use own initiative and think ‘outside the box’
- Excellent face to face and telephone manner, with strong written and oral communication skills
- Is adaptable and able to respond to business needs in a fast-paced environment.
- Can look for continuous improvement of reporting and controls.
- Is a self-starter who can work independently and as part of a team.
- Is pragmatic, analytically minded and a logical thinker.
- Able to adapt a 'firm but fair' approach
- Lead a team of Credit Controllers in reducing debt and handling queries
- Motivate, manage, mentor, train and develop members of the team
- **POSITION RELATIONSHIPS**

**Internal**
- Company Leadership Team (all functions)
- Other finance personnel
- Other departments personnel

**External**
- Suppliers, Distributers and Contractors Relationships

This position will interface with the following departments.

European Senior Management, Finance, Sales, Sales Administration, Despatch,

Measures of Performance

DSO and past due value and percentage (measured monthly & quarterly
- **PERSONAL QUALIFICATIONS & EXPERIENCE**

**Required**

**Education/achievements**
- CICM Qualification or studying towards / desire to study

**Experience/Knowledge**
- Background in credit control essential

**Specific Skills**
- Effective management and communication
- Ability to manage a large debtor list
- Customer focused individual who is self-motivated and results driven
- Ability to build strong trusted relationships
- Time management and prioritisation skills Ability to use own initiative and think ‘outside the box’
- Excellent face to face and telephone manner, with strong written and oral communication skills
- Is adaptable and able to respond to business needs in a fast-paced environment.
- Can look for continuous improvement of reporting and controls.
- Is a self-starter who can work independently and as part of a team.
- Is pragmatic, analytically minded and a logical thinker.
- Able to adapt a 'firm but fair' approach ROLE SPECIFIC COMPETENCIES & BEHAVIOURS

Customer Driven
- Gains insight into customer needs.
- Identifies opportunities that benefit the customer.
- Builds and delivers solution that meet customer expectation.
- Establishes and maintains effective customer relationships.

Collaborative
- Works cooperatively with others across the organization to achieve shared objectives.
- Represents own interest while being fair to others and their areas.
- Partners with others to get work done.
- Credits others for their contributions and accomplishments.
- Gains trust and support of others.

Inclusive
- Seeks to understand different perspectives and cultures.
- Contributes to a work climate where differences are valued and supported.
- Applies others’ diverse experiences, styles, backgrounds, and perspectives to get results.
- Is sensitive to cultural norms, expectations, and ways or communicating.

Accountable
- Follows through on commitments and makes sure others do the same.
- Acts with a clear sense of ownership.
- Takes personal respo