Office Administrator

-Introduction

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards program), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.
Role Purpose

Build, strengthen and maintain relationships with key stakeholders and act as key contact to stakeholders regarding queries, products, and services.
Requirements
- Matric / Grade 12 or NQF level 4
- Office Administration or equivalent qualification advantageous
- 3-4 years relevant experience
- Exposure to supporting a manager or team
- Knowledge of Microsoft Office
Duties & Responsibilities
- Co-ordinate all the components (logistics etc.) of events, meetings and functions within budget and specifications
- Support the induction and graduation activities for new advisors by proactively managing and coordinating relevant activities and resources.
- Order and control office supplies and equipment in line with budget parameters
- Accurately update and maintain the asset registers proactively
- Develop and maintain document control processes for the efficient management of records and processes
- Consolidate, reconcile and report on relevant information
- Suggest and implement new initiatives to support the development of the role as required
- Maintain open and effective working relationships with senior management and colleagues
- Manage the financial administration function for the team by coordinating and processing invoices and other financial transactions within agreed timeframes and in line with finance processes
- Arrange detailed travel arrangements and compile all the relevant documentation for travel-related meetings for the team as and when required
- Support any ongoing infrastructure queries from the advisors and escalate to relevant vendors
- Ensure stock take is managed on a monthly basis (i.e., laptops, headsets, dongles, welcome packs and graduations items)
- Escalate faults and other housekeeping issues with the relevant service provider and ensure queries are resolved within the given timeframes
- Proactively manage the diaries Sales Executives within the Red Practice along the coordination of the diaries of team members for any meeting and/or events required.
- Contribute to the development of the Red channels annual calendar
- Manage all incoming queries, calls and SLAs of the team by assigning, directing and escalating all queries.
- Undertake any ad-hoc administrative, business development, operations and project duties as required
- Ensure that all Red practice tasks/duties are carried out in accordance with Momentum Financial Planning procedures and standards.
- Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery
- Build and maintain relationships with internal and external stakeholders
- Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness, and recommend adjustments
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
- Make recommendations to improve client service and fair treatment of clients within area of responsibility
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
- To accurately resolve each transaction / query within SLA
- Develop and maintain productive and collaborative working relationships with peers and stakeholders
- Continuously manage your own performance and developmentManage financial and other company resources under your control with due respect
Competencies

**Business Acumen**

**Client/ Stakeholder Commitment**

**Drive for Results**

**Leads Change and Innovation**

**Motivating and Inspiring Team**

**Collaboration**

**Impact and Influence**

**Self-Awareness and Insight**

**Diversity and Inclusiveness**

**Growing Talent**

Policy

We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.