Cor Supervisor

**People Management**
- Provide leadership to employees within SBV
- Creates a conducive environment which translates into productivity and high morale within SBV
- Provide strategic collaborative support to the departmental team, for overall achievement of strategic objectives
- Inspire one’s business unit to deliver on key performance areas
- Adhere to legislative requirements and Group policies and procedures
- Leading the focus on talent to instill value creation for high value contributors
- Set up shift roster for the relevant party and forward daily rosters to all team members
- Responsible for checking the ‘fit for work’ of all Operators before shift starts
- Accountable for managing identified transgressions in terms of adhering to procedures and following escalation processes
- Facilitate the handover process between shifts
- Conduct competency reviews on operators and provide feedback to the Line Manager
- Implement and facilitate emergency procedures
- Assist Line Management regarding disciplinary issues and poor performance counselling matters in conjunction with the ER Department
- Train operators on all SOP amendments for accuracy and relevance of all tracking and monitoring activities

**Drive the organisation culture**
- Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.
- Provide leadership to employees within the organisation, creating a winning culture and high morale
- Initiate and lead a culture of performance driven output through shared purpose vision and values

**Manage the relevant systems within the operating environment**
- Manage the users on the systems and check that the users have the functions that are required
- Troubleshoot to resolve any system errors, before escalating to IT or Service Providers
- Download footage for the required system to assist with any investigation and distribute accordingly
- Remotely activate the Vehicle Protection Unit on SBV Assets, in accordance with the escalation process
- Assist the Line Manager and project managers with identifying and testing new technology
- Test systems on a regular basis and check that they are updated accordingly

**Build and Maintain internal and External stakeholder relationships**
- Build and maintain effective working relationships with all internal stakeholders (i.e. Local Control Room, Risk Departments and Operations, SBV - Tactical Support Officers and National Police & Industry JOC rooms)
- Escalate all network related errors at the centre as well as any system failures to the IT Department
- Promote and maintain Early Warning Intelligence network to pro-actively mitigate possible threats
- Create and maintain external stakeholder relationships with emergency services e.g. SAPS, SABRIC etc.
- Escalate transgressions, system failures and faulty CCTV in accordance with the SOP’s and assist with corrective action or preventative measures
- Investigate and escalate any faults with the alarms or equipment to the stakeholders

**Generating and Providing System Codes and Exercising Remote access control**
- Update system with relevant information required for issuing codes
- Confirm and verify the information received from the applicable stakeholders and complete the relevant security checks prior to issuing codes.
- Responsible for generating and providing system codes and exercising remote access control of allocated assets.
- Assist with Adhoc duties as requested by the Supervisor or Line Manager

**Track and Monitor in Accordance with Allocated Responsibilities Inclusive of Systems, Alarm or Incidences**
- Track and Monitor in accordance with allocated responsibilities, via the required systems and follow the appropriate escalation processes
- Actively check that the systems are updating regularly and working at the required operating level
- Identify and report any SOP transgressions, emergencies or threats identified in accordance with escalation processes or emergency procedures.
- Verify alarm events with the relevant third parties and action any alarms in accordance with the agreed upon procedures
- Escalate any faults with the alarms and provide a status report to the applicable party

**Applicable for Operators Sitting in the COR**
- Provide Centre personnel with System battery combinations in instances when KABA lock batteries need to be replaced
- Assist the Security and Compliance Officer’s (SCO’s) with weekly alarm testing and OB entries
- Monitor and analyse events to determine trends, record in Occurrence Book (OB) and communicate trends to the Shift Supervisor
- Maintain and update all necessary registers (i.e OB) and compile CCTV and Non-Compliance reports
- Record all incidents or transgressions on the system, generate report and provide feedback to management
- Identify trends or irregularities and compile reports to be communicated to the Centre Managers
- Generate reports regarding tested alarms and provide the SCO’