Manager -trade Operations

6 days ago

Cape Town, South Africa Maitland Group Full time

**Job Advert Summary**:
The role of the Manager - Trade Operations is the management of the teams responsible for trade capturing, trade matching and transitions. The successful incumbent will manage each team member’s performance and ensure that output is of a high quality at all times. The psoition manageme and co-ordinate the team;s deliverables relating to projects and new client/fund onboarding;
**Minimum Requirements**:

- B.Com or similar tertiary business study and at least 10 years experience in Asset Management portfolio administration;
- Minimum of 5 years in a supervisory/management role;
- Strong Asset Management knowledge and experience, especially in trade matching/confirmations;
- Sound knowledge and experience of back office administration processes;
**Duties and Responsibilities**:

- Monitoring of service delivery by the teams in terms of SLA and managing clients’ expectations regarding deliverables;
- The management of each team member’s performance and ensuring that output is of a high quality at all times;
- The management and co-ordination of team deliverables relating to projects and new client/fund onboarding;
- Providing mentorship and motivation to staff and ensuring that appropriate knowledge sharing and skills training is given;
- Empower the respective team leaders to manage the delivery of daily tasks of their teams;
- Responsibility for resolving issues that have been escalated by the team leaders;
- Ensure process documents are maintained and up to date to ensure smooth operation of the function;
- Align the team’s strategy and KPIs to that of Investment Operations and the broader Traditional Funds Services strategy

Risk Management:

- Responsibility for managing risk in the Trade Operation team activities by reviewing processes and ensuring that adequate controls are in place to mitigate risk;
- Assessing opportunities for improved efficiencies and reduced overhead in existing processes, including new technologies and tools;
Relationship Management:

- Build and maintain strong working relationships with external clients regarding matters pertaining to Trade Operation activities.
- Build and maintain strong working relationships with internal operations teams regarding matters pertaining to Trade Operations
- Ensure that an SLA is in place and adhered to with external and internal clients
- Work closely with the Client Management and Service Delivery teams to ensure clients receive the optimal service levels

**Skills and Competencies**:

- A good understanding of portfolio management processes and trading lifecycles;
- Strong people management skills and a proven ability to empower teams for the best possible output;
- Confident & enthusiastic, and have a structured approach to work;
- Ability to work in a pressurised environment;

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