Branch Manager Kia South Africa

Manage, monitor and lead branch activities and processes in order to achieve performance targets, goals and operational excellence through compliance and customer service delivery.

**Position Overview**:
**Specific Role Responsibilities**:
**Daily**:

- Come to work with a win-win attitude.
- Sit with Sales managers and F & I Managers.
- in valuations, stock levels, Daily CMS meetings and sales activity planning.
- Every morning check vehicle debtors.
- Check loan car status
- Do a daily walk-about of your Dealership/Branch ensure it is clean and tidy and is inviting to your customers
- Handle customer complaints daily, follow-up and close them off.

**Weekly**:

- Meet with salesmen, sales managers and F & I managers together twice a week.
- Meet with salesman to discuss individual targets and how many deals they are each on and how many deals they will have invoiced and delivered by Friday (mini-month-end).
- Weekly meeting with all managers: sales managers, F & I managers and accountant.
- Discuss any challenges within the department and find solutions
- Go through trading accounts, have Accountant correct any errors you pick up. Do this weekly to prevent the month end discrepancies.
- Two fleet visits a week by DP, Sales Manager and sales person.
- Ensure sales manager has two vehicles per salesman invoiced and delivered by the end of each week.
- Check expense schedules; ensure expenses are in line and in accordance with the budget.
- Sign off weekly stock takes.
- Check weekly M & M report with used car manager.
- Check stock levels weekly.
- Ensure sales training is occurring weekly.
- Check sales manager D.O.C. weekly and check that it balances to trading account.
- Do weekly boots and bonnet inspections of all company demos.
- Check branches activities, phone-ins, walk-ins, demo’s valuations, sales, invoices pending.
- Check alarm system is working at least once a week.
- Ensure and check weekly that all security measures are in place to secure staff and dealership.

**Monthly**:

- Review trading account with Accountant.
- Ensure that we are in line with the budget and benchmarks.
- Review and sign off Recon file with Accountant.
- Review and check all debtors with Accountant.
- Review final expense schedules; look for ways to cut expenses.
- Check vehicle stock holding at month end. Complete Managers’ Commissions and sign off.
- Sign off all Sales Executives’ Commissions.
- Ensure all commission earners receive a copy of their commission sheets, once they have signed them off.
- Do monthly performance appraisals with each Manager.
- Month-end stock-take to be done with the Accountant and yourself.
- Monthly Managers’ meeting to discuss previous month’s results, department by department.
- Discuss any abuse of expenses.
- Carry out additional reasonable duties from time to time at the discretion of Management.
- Action Plan for the new month.
- Plan marketing activities and promotions.
- Maximise Company profitability through the sale of vehicles and associated products Plan your weekly advertising with sales managers.
- Ensure receptionist and F & I manager are aware of what you are advertising

**Qualifications and Experience**:

- Diploma in Business Management or relevant qualification will be advantageous
- Computer literate with an intermediate level Excel and Outlook.
- A valid drivers’ license.
- 3 - 5 Years experience in Management
- 4 - 6 Years in the automotive Industry

**Skills and Personal Attributes**:

- Communication skills
- Analytical thinking
- Employee development
- Relationship building
- Commercial thinking
- Driving results
- Openness to change
- Remaining composed
- Conflict management
- Managerial competence
- Independent and a self-starter
- Proactive, able to demonstrate initiative.
- Able to remain committed to creating and maintaining high quality and standards.
- Business and Operations Management.
- Developing sales Financial Acumen Governance, Ethics and Values and Negotiation Skills
- Occupational Health and Safety
- Operations Risk Management Planning
- Budgeting Planning