Sales Manager

2 weeks ago

Gauteng, South Africa Richfield Graduate Institute of Technology Full time

Richfield is seeking a dynamic Sales Manager to lead our B2C sales operations at our Johannesburg campus. This role presents an opportunity to make a meaningful impact on education while driving revenue growth across both contact and distance learning platforms throughout Johannesburg's key educational catchment areas.

**Key Responsibilities**

**Sales Leadership & Management**
- Build, lead and manage a motivated sales team including team leaders, schools marketers, and student advisors
- Set clear targets, manage performance, and monitor activities to ensure revenue objectives are consistently met
- Execute effective sales strategies aligned with Richfield's growth objectives
- Maintain a talent pipeline by collaborating with HR on recruitment and writing vacancy advertisements
- Organize staffing schedules and shift patterns to optimize team coverage and meet customer demand

**Performance Management**
- Monitor, analyze, and plan improvements to team performance
- Provide coaching, training, and mentorship to sales team members
- Implement both informal and formal performance management processes as required
- Assess team leaders and agent performance against KPIs
- Conduct random monitoring of customer engagements to improve quality and track performance

**Sales Operations**
- Produce daily reporting dashboards on productivity and sales pipeline
- Forecast and analyze data against budget figures weekly/monthly
- Generate comprehensive reports on sales performance and operational costs
- Ensure inbound leads are actioned within prescribed timelines
- Maintain up-to-date knowledge of industry developments and market trends

**Marketing & Outreach**
- Collaborate with marketing department to support lead generation campaigns
- Develop and manage direct marketing activities
- Coordinate school outreach initiatives to strengthen Richfield's presence in education markets

**Customer Service Excellence**
- Ensure high standards of service delivery to customers
- Handle complex customer complaints effectively and efficiently
- Equip sales team with knowledge and skills to address customer inquiries and escalate issues appropriately

**Training & Development**
- Oversee onboarding of new agents including product knowledge and systems training
- Develop existing agents and supervisors with clear development plans
- Ensure all team members are fully trained on current promotions and offerings
- Drive continuous improvement and professional development across the team

**Qualifications & Experience**
- Bachelor's degree preferred
- 2-3 years of B2C sales management experience
- Proven track record of meeting revenue targets and growing sales
- Strong team leadership skills with experience developing and motivating sales staff
- Analytical ability to track performance metrics and implement improvements
- Experience in the education sector is advantageous
- Excellent communication and interpersonal skills

Work Location: In person

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