Executive Specialist: Business Strategy and Performance

Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Formulate and implement transformative programmes to deliver an enhanced competitive market position and sustainable business performance. Provide thought leadership on future-fit products and services by interpreting research and insights and translating these into a holistic customer-centric implementation plan. Monitor implementation of the business unit strategy, including evaluation of new opportunities and ventures.

Job Description

KEY FOCUS AREAS- Lead the formulation and execution of the product house's long-term business strategy in alignment with organisational goals.- Guide annual strategic planning by incorporating input from key stakeholders across product, finance, marketing, and operations.- Monitor performance against strategic targets and recommend pivots or new market strategies using data and trend analysis.- Drive sustainable growth through competitive market positioning and future-focused commercialisation strategies.- Foster innovation by introducing new business models, products, and technology-driven capabilities.- Evaluate strategic partnerships, M&A, and joint ventures to enhance market position and delivery capability.- Oversee the development of KPIs, dashboards, and performance insights to guide business decisions and optimisation.- Enhance operational efficiency through process improvements and resolution of value chain bottlenecks.- Ensure robust governance, internal reporting, and compliance frameworks to support decision-making and execution.- Engage internal stakeholders across CVM, CDAO, Digital, Marketing, and external vendors to align performance delivery.

ACCOUNTABILITIES

Strategy Formulation and Execution- Develop and implement the long-term business strategy for the product house, aligning it with the institution’s overall vision and goals.- Lead the annual strategic planning process, ensuring input from key stakeholders including product, marketing, finance, and operations.- Identify market trends, competitive positioning, and customer insights to inform strategic decision-making.- Drive the execution of key strategic initiatives that contribute to product growth, market expansion, and customer satisfaction.- Monitor the implementation of strategic plans, ensuring alignment with key performance targets.- Translate long-term strategic objectives into aligned business plans, execution roadmaps and key milestone measurements for the business area.- Cascade strategic goals and ensure alignment between business unit vision and functional implementation priorities, setting clear short, medium, and long-term milestones.- Develop effective partnerships to enable business performance and contribute to sector-wide influence aligned with strategic initiatives.- Respond to emerging policy and regulatory trends by adapting operational strategy and ensuring compliance alignment.- Coordinate business enablement efforts for the Retail Bank, ensuring delivery capability across systems, processes, and teams.- Track execution progress against key strategic initiatives and intervene to correct course where needed.- Support transformation initiatives through structured programme delivery and change management practices.- Provide expert advice and support in operating model, strategy, and value chain formulation and delivery alignment.- Identify practices and technologies that provide competitive advantage and enable knowledge sharing and integration of practice areas.- Undertake analysis of management and specialist information and guide reporting tool implementation to improve decision-making quality.- Customer Primacy- Interpret market and customer insights to inform operational plans and prioritize capability investments.- Utilise customer data to improve processes and propositions, ensuring measurable customer value delivery.- Instill customer-centric decision-making in teams, balancing experience, and efficiency targets.- Implement initiatives that improve customer engagement and retention through operational enhancements.- Coordinate cross-functional initiatives to deliver consistent customer journeys and service quality.- Represent the voice of the customer within leadership forums to influence service delivery priorities.- Plan and deliver services that create a culture which aims to exceed customer expectations in all aspects of the business.- Provide expertise in designing integrated frameworks to embed service excellence.

Sustainable Growth- Using extensive market data and trend analytics to co-create a future-focused product commercialisation strategy for current growth and future sustainability.- Work closely with the p