Customer Service Solutions Manager

7 days ago


Johannesburg, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

**purpose**:

- To manage the e-solutions team to develop system solutions that meet the needs of clients, increase the number of clients using the relevant systems and ensure optimal functionality, quality and ongoing system support.**experience and qualifications**:

- Minimum Qualification - Business degree
- Experience - 10+ years’ experience in a Front Office role with a sound understanding of IT integration**additional requirements**:
**responsibilities**:

- Development of eSolutions that meet the needs of clients
- Effective managing of teamwork, self-management and alignment with group values
- Effective systems support and enhanced delivery for eSolutions
- Effective stakeholder engagement to grow eSolutions
- Effective leadership, team management and mentoring of the eSolutions team



  • Johannesburg, South Africa FirstRand Full time

    Job Description Hello Future Customer Service Solution Manager Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team working across FNB Home & Secured Lending (HSL) as well as Customer & Sales Interactions (CSI) you...

  • SOLUTIONS MANAGER

    6 days ago


    Johannesburg, South Africa Farm Manager SA Full time

    MINIMUM REQUIREMENTS Relevant degree in Engineering (Industrial or Process), Finance, LogisticsMinimum 5 years experience in a supply chain optimization roleUnderstanding and ability to:Craft end-to-end supply chain solutions by interpreting resultsprovided by:Solution crafting softwareInventory optimization softwareDrafting software (AutoCAD)Warehouse...


  • Johannesburg, South Africa Staff Solutions Full time

    Our client in the Truck Industry is seeking a Customer Service Agent with a technical/call-center background in breakdown assistance. This position will be based at their HQ in Isando. **Duties**: - Manage a large number of incoming/ outgoing calls. - Generate red alerts and escalation to higher management within a reasonable time frame. - Building...


  • Johannesburg, South Africa Service Solutions Staffing Full time

    Gauteng , JHB - Central Customer Relationship manager - Luxury Retail Our client, a market leader in Luxury is seeking to employ a CRM at their Sandton Store Customer Relationship manager - Luxury Retail Our client, a market leader in Luxury is seeking to employ a CRM at their Sandton Store The Client Relations Manager is a key position within the...

  • Customer Service

    5 days ago


    Johannesburg, Gauteng, South Africa Ntice Sourcing Solutions Full time R120 000 - R180 000 per year

    Job Description A Southern African retail solutions company is looking for customer service professionals who are interested in being trained as Baristas, based in Gauteng and Cape Town About the RoleWe are looking for vibey, energetic, and sales-driven individuals to join our Roastery Coffee teamAre you an energetic salesperson who will actively engage with...


  • Johannesburg, South Africa Amazon Web Services SA Pvt Ltd Full time

    10+ years leading complex, large scale, IT/technical/engineering programs - 7+ years in a senior customer facing role - Bachelor's degree in science, technology, engineering, math or equivalent experience - Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information at the C-suite/VP level -...


  • Johannesburg, South Africa MSA Outsourcing Solutions Full time

    Accurately capturing and processing customer details - Create better modes of operations to make customer service easier for both your team members and customers - Represent the brand. As the voice of the company, you’ll always provide an engaging, positive, vibrant, and extraordinary customer experience. - Observe performance of team members to identify...


  • Johannesburg, South Africa MSA Outsourcing Solutions Full time

    Accurately capturing and processing customer details - Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible - Create better modes of operations to make customer service easier for both your team members and customers - Give detailed statistical feedback on performance of...


  • Johannesburg, South Africa Service Solutions Full time

    Overview Are you a dynamic leader with a passion for retail and customer experience? We’re looking for an experienced and motivated Retail Store Manager to lead our team and drive success in a fast-paced retail environment. Responsibilities Lead and motivate a team to achieve sales targets and deliver exceptional customer service. Oversee daily store...


  • Johannesburg Metropolitan Area, South Africa Trending Talent Solutions Full time R45 000 - R70 000 per year

    Job Purpose:Join Nutun as a Customer Service Agent - Tech Support – solve fibre issues, wow customers, and grow with our award-winning BPO. Apply nowMinimum requirements (Qualifications and Experience):Grade 12/Matric.Minimum of 2 years' experience in an international customer service or technical support environment.Solid understanding of internet...