Customer Service Solutions Manager
7 days ago
About us, purpose, experience and qualifications
**about us**:
- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing
**purpose**:
- To manage the e-solutions team to develop system solutions that meet the needs of clients, increase the number of clients using the relevant systems and ensure optimal functionality, quality and ongoing system support.**experience and qualifications**:
- Minimum Qualification - Business degree
- Experience - 10+ years’ experience in a Front Office role with a sound understanding of IT integration**additional requirements**:
**responsibilities**:
- Development of eSolutions that meet the needs of clients
- Effective managing of teamwork, self-management and alignment with group values
- Effective systems support and enhanced delivery for eSolutions
- Effective stakeholder engagement to grow eSolutions
- Effective leadership, team management and mentoring of the eSolutions team
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