Residential Security Operations Manager

To manage overall safety and security of the Estate and its residents through compliance with relevant regulations and rules, effective utilisation of the necessary safety and security equipment, efficient deployment of contracted service providers in accordance with agreed SLAs. In addition, administration and operations of all security components of the Association to attain its goals and objectives in accordance with the policies of Zimbali Estate and in accordance with the security industry requirements and guidelines by managing all contractual and other service providers and ensuring that they deliver in terms of their service level agreements

**KEY PERFORMANCE AREAS (KPAs) Weighting**

1. Divisional strategic and operational plans, policies and procedures 15%
2. Security operations 20%
3. SLA Management 10%
4. Investigation of all security related incidents 14%
5. Reporting and System Management 10%
6. Threat & Risk Assessment - Conduct Daily checks and audits 8%
7. Stakeholder Management (Liaison with local emergency authorities) 8%
8. People Management 10%
9. Risk & Compliance Management 5%

**1. **Divisional strategic and operational plans, policies and procedures**

Provide input into the development of the Departments operational strategic plan and
implementation thereof.
Implement integrated security controls to ensure confidentiality, accountability,
recoverability, or audit ability of sensitive information or information technology
resources.
Direct or participate in emergency management and contingency planning:
Develop emergency response plans or procedures.
Participate and advise on policy development and implementation thereof:

- Draft new standard operating procedures (SOPs)
- Identify areas of recommended change or redraft on site Job Descriptions.
- Identify inefficiencies and recommend amendments to existing SOPs.
- Assist in strategically amending current SOPs; in line with joint security operations for
all three entities.(Operations, Control Room & Technical)
- Strategize for constant improvement in line with Security objectives:

- Assess emergency procedures and present recommendations for change, and after
consultation re-draft accordingly.
- Train subordinate security professionals or other organization members in SOPs, security rules and procedures.
- Assess SOPs regularly to ensure complete adherence and compliance

Budget management:

- Provide input into the annual department budget.
- Compile monthly and annual management reports Operational and financial (in relation to the budget).
- Compile the financial expense budget for security and Soft Services for the Estate.
Review the Departments performance and make recommendations to improve the
efficiency and effectiveness.
Ensure Department team are fully aware of their duties, responsibilities and performance indicators in accordance with the strategic plan.
Monitor and report accurately and timeously on implementation of operational plans on a monthly and quarterly basis.
Review and implement policies and procedures as approved by the Board.
Manage expenditure according to estate prescribed guidelines.
Evaluate the adequacy and effectiveness of internal controls, governance and risk

management of all business processes within the Department.
Manage implementation of service delivery improvement programmes and Business
systems enhancement.
Prepare and present reports on Departments progress against goals and strategies.
Ensure Compliance to legislative requirements:

- Ensure all procedures and processes comply with required legislation and/or corporate
policies.
- Respond in writing to internal audit reports within required timeframes.
- Report on internal audit findings within equired timeframe and lead the implementation of the required corrective actions.
**2. **Security operations**
Provide oversight into safety and security of the Estate and its residents through
compliance with relevant regulations and rules, effective utilisation of the necessary
safety and security equipment, efficient deployment of contracted service providers in
accordance with agreed SLAs.
Ensure that technical security systems and equipment is functioning optimally, and any
technical malfunctions are dealt with timeously.
Monitor organizational compliance with regulations.
In collaboration with the ICT Manager, manage the implementation of any new
systems.
Develop and conduct reviews, internal evaluations, or assessments of the overall
effectiveness of the estate and security processes.
Collect and analyse security data to determine security needs, security program goals, or program accomplishments:
Compile operational data.
Analyze data to inform operational decisions or activities.
Develop and manage security related projects plans.
**3. **SLA Management**

Source and vet the credentials of potential security service providers.
Ensure that Security procedures and implementation thereof is up to standard
between all stakeholders.
Recommend p