Manager: Customer Delivery

2 weeks ago

Johannesburg, South Africa Trade Shield Full time

,Continuously,,matchesSEEKING:
**MANAGER: CUSTOMER DELIVERY (DATA OPERATIONS)**

FOR:
Full-Time Position

ABOUT US:
Trade Shield is a fast-growing tech start-up that harnesses the power of AI to provide our clients with powerful insights into the credit they extend to businesses. Trade credit drives business in global markets and Trade Shield aims to be the leading decision engine for trade credit globally.

OUR EMPLOYER VISION:
We are a young, diverse and dynamic team of passionate characters that thrive in a fast-moving, competitive environment full of opportunity and the latest tech. Our growth path challenges all employees to look beyond their job descriptions and to improve relentlessly - and we support our staff in doing just that

VALUES:
Relentless Learning | We Win When Our Customers Win

LOCATION:
The Woodlands Office Park, Woodmead, Johannesburg, 2191

RESPONSIBILITIES
- Team Leadership
- Lead, mentor and motivate a team of data processors, data matchers, and data capturers towards excellent delivery of team objectives.
- Prioritise team tasks according to SLAs, and assist and guide the team to deliver on goals.
- Ensure that team goals and objectives are updated when required, and ensure alignment with company objectives.
- Foster a collaborative and high-performance work culture within the team.
- Lead recruitment initiatives and maintain a bench of strong A-players to call upon when required
- Data Management
- Oversee the collection, integration, and maintenance of data from various sources.
- Ensure data quality, accuracy, and consistency through data validation and cleaning processes.
- Implement and maintain data governance policies and procedures.
- Data Processing
- Assess the usability and validity of client-provided data, drawing upon your experience as a data processor.
- Utilise your expertise in data processing to build data automation workflows, leveraging tools like Knime.
- Monitor data for errors, identify trends, and develop mitigations to ensure the team delivers quality output.
- Optimize data transformation processes and monitor data loads for performance and accuracy.
- Continuous Improvement
- Leverage your experience to identify inefficiencies in current processes and implement improvements, utilizing automation tools such as Power Automate, Power App, Zapier, etc.
- Collaborate with internal teams teams to automate data pipelines and improve efficiency.
- Identify areas of improvement and implement solutions accordingly
- Continuously build your proficiency with ETL tools and transfer this knowledge within the team.

**Requirements**:

- 3 years of experience in leadership roles in a similar environment is required.
- Exhibit strong leadership and team management skills to inspire and guide your team effectively.
- Bachelor's degree in computer science, data science, or a related field.
- Experience with ETL (Extract, Transform, Load) tools.

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