Operations Coordinator
2 days ago
**Job ID**:18244**Position Type**:Full-Time**Job Function**:Call Centre**Workplace Type**:
**Division**:TFG Financial Services**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description:
**Operations Co-ordinator: TFG Connect**
**A challenging position exists within the Financial Services Contact Centre for a self-motivated and assertive individual to lead, manage and coach a group of Team Leaders in a fast paced and dynamic working environment. This individual should be dynamic, pro-active, and display exceptional operational leadership skills.**
**Your responsibilities would include**:
- Ensuring that monthly deliverables and KPI’s are met by managing your team to achieve sales targets in line with the Brand(s) product requirements.
- Ensuring adherence to agreed quality benchmarks in line with compliance standards & legislative requirements.
- Ensuring the Operations and relevant supporting processes and procedures are effectively implemented, monitored and maintained.
- Effective management and co-ordination of individuals to ensure optimum people productivity by adhering to all the relevant people management processes
- Drive recognition and motivation activity in the department to maintain staff motivation and retention
- Optimise the operations productivity by effectively planning and co-ordinating relevant staffing resources [i.e. staffing, scheduling, coaching, performance audit packs]
- Managing relationships with internal stakeholders to achieve the desired outcome.
- Monitoring teams performance and identifying trends and action plans for improvement
- Effectively and efficiently resolve all escalated customer and operational queries
- Completion of administrative tasks timeously & accurately.
- Matric qualification
- Management related qualification [advantageous]
- Part or full qualification that is recognized by the Financial Services Board [advantageous]
- RE5 Financial Services Board Qualification [advantageous]
- Be willing to commit to continuous learning
- 3 year contact centre experience [outbound sales environment - advantageous]
- 2 years management experience managing a team of managers - [advantageous]
- Excellent communication skills [verbal, written & interpersonal]
- To be computer literate [MS Office & Intermediate Excel]
- Ability to work independently as well as within a team dynamic to drive results
- To be highly driven, motivated and display a high level of assertiveness
- Excellent time management, planning and organizational skills
- High attention to detail & ability to effectively problem solve
- To influence & persuade team leaders and agents
- To meet deadlines/targets in a pressurised environment
**Flexible to work on Saturdays.
-
Mars Network and Risk Services
4 days ago
Parow, South Africa Mars Technologies (Pty) Ltd Full timeMars Network and Risk Services - Scheduling and Operations Coordinator 2 days ago Be among the first 25 applicants Experience: 2–3 Years (Fibre Industry Experience Required) Start Date: As soon as possible Salary Bracket – R – R (Based on experience) About the Role We are looking for a detail-oriented and proactive Administrator to join our growing...
-
operations manager
2 weeks ago
Parow, Western Cape, South Africa All Hands and Hearts Smart Response, Inc. Full time US$1 200 - US$1 900Position PurposeA versatile position within a dynamic nonprofit that helps communities recover after disasters and gets children back in school. The position is full-time and is responsible for managing the operations team to deliver efficient and effective logistical support to the project teams.Start date ASAPReporting RelationshipsReports to: Program...
-
Customer Operations Administrator
1 week ago
Parow, South Africa PEPKOR Installations Full time**POSITION: Customer Operations Administrator** **DEPARTMENT: Operations** An exciting opportunity has become available in the Pepkor Installations business. If you are customer focused this exciting opportunity is for you **PURPOSE OF THE POSITION** To coordinate administrative tasks pertaining to the customer, handling and solving customer queries. The...
-
Functions Coordinator
2 days ago
Parow, South Africa Tsebo Group Full time**About Us**: We are recruiting for a **Functions Coordinator**, to oversee overall management, planning and control of the functions and banqueting operation - maintaining 5 star standards set by both the company and the client within agreed budgetary limits. As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group...
-
Operational Team Leader
1 week ago
Parow, South Africa HG Travelling Services Full timeThis position is responsible for establishing and maintaining a smooth operation of all Transportation in HG Travelling Services. Provides general supervision of all transportation, drivers, and administrative staff on shift. Primary responsibility is to make sure that all scheduled employees are on the job at the start of the shift or at the scheduled...
-
QA Coordinator
2 weeks ago
Parow, South Africa The Foschini Group Full time**Job ID**:13160**Position Type**:Full-Time**Job Function**:Call Centre**Workplace Type**:Contact Centre**Division**:TFG Financial Services**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: **Call Centre - QA Coordinator** **A challenging position exists in the telemarketing department for an analytical yet...
-
Maintenance Coordinator
2 days ago
Parow, South Africa PepsiCo Full time**Responsibilities** - Manage all the daily activities of the maintenance department with given resources - Co-ordinate daily activities with production and other departments - Manage all maintenance personnel i.e. Discipline, safety gear, leave planning and utilisation of staff - The total management of administration issues: Timesheets, following...
-
Sales Operations Manager
7 days ago
Parow, Western Cape, South Africa Hire Resolve Full time R1 500 000 - R2 000 000 per yearA respected Industrial Manufacturing company, with decades of experience in high-performance air movement and ventilation solutions, is seeking an experienced Sales Operations Manager to join their team in Parow, Cape Town. This is a crucial opportunity for a highly organized and commercially supportive professional to coordinate sales strategies,...
-
Parow, South Africa West Coast Personnel Full timeJob Responsibilities Design and implement eventing and training across the company. Manage internal communication activities. Organize events such as product launches, training, and company experiences. Design, plan, and coordinate company staff and customer events/experiences. Manage invitations, budgeting, event planning, and execution. Training Event...
-
Machine Operator – Packaging Department
5 days ago
Parow, South Africa Frank Consult Full timeOur client is looking for two motivated Machine Operators to join their Packaging Department. The successful candidates will be responsible for operating and maintaining machinery while ensuring Good Manufacturing Practice (GMP) standards are consistently applied. Reporting to the Packaging Supervisors, this role requires strong time management, accuracy,...