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Cape Town, South Africa National Debt Advisors Full time

National Debt Advisors is one of the top debt counselling companies in the country. This is a testament to the service we give to clients and the quality of the people we employ. NDA is an equal opportunity employer, committed to fairness, diversity, and creating opportunities for our staff to grow and we are on the hunt for a motivated Customer Service Agent.

**Performance Requirements**:

- Respond promptly to customer inquiries on various channels in timely manner.
- Maintain high customer satisfaction through personalized interactions.
- Ensure consistent brand representation and messaging.
- Provide accurate and reliable solutions to customer issues.
- Document interactions accurately on all systems.

**Key Responsibilities**:

- Resolve customer complaints and issues, escalating them to the appropriate department when necessary.
- Provide detailed information about products, services, or company policies.
- Process orders, returns, and exchanges according to company guidelines.
- Always maintain a positive and empathetic attitude towards customers.
- Document and update customer interactions and transactions in the CRM system.
- Follow up with customers to ensure their problems are resolved.
- Identify trends in customer issues and report them to management for improvement.
- Stay up to date on product knowledge and company updates.
- Collaborate with other departments to improve overall customer experience.

**Competency Requirements**:

- 2 years of customer service experience.
- Strong written communication.
- Empathy and positivity while addressing customer concerns.
- Problem-solving and effective solution provision.
- Proficiency in digital tools, CRM, basic tech troubleshooting a plus.
- Quick adaptation to new technologies and processes.
- Handle multiple inquiries while maintaining quality and response time.

**Qualification**:

- Matric certificate or NQF 4 equivalent.
- Previous digital customer service experience preferred.
- Customer Service or digital communication certification is advantageous

**Language Requirements**:

- English, Afrikaans, Xhosa, Zulu, Sotho, Tswana

**Job Types**: Full-time, Permanent

**Education**:

- High School (matric) (required)

**Experience**:

- Customer service: 2 years (required)