Server Manager

**UP Professional and Support**:
DEPARTMENT OF INFORMATION TECHNOLOGY SERVICES

SERVER MANAGER

PEROMNES POST LEVEL 6- The University of Pretoria's commitment to quality makes us one of the top research Universities in the country and gives us a competitive advantage in international science and technology development._

JOB PURPOSE:
The Server Manager maintains and manages the server and storage infrastructure for the University of Pretoria, taking responsibility for its performance, continuous improvement, capacity management, operational monitoring, and out of hours support. The Server Manager will head up a specialist team of server administrators who provide the above service, as part of the wider ITS Enterprise Infrastructure and Operations department.

The manager’s role is to co-ordinate the team, resources and service providers to ensure daily provision and quality of service across the University, and to support implementation of changes to support the continuous improvement of the infrastructure and service provided.

Working closely with managers in the Security, Networking, Applications, and Development teams. In collaborating with Architecture colleagues, this role will influence the overall technology operations, ensuring strong alignment at all levels.

The role will ensure that the University of Pretoria processes and procedures are adhered to, and will work across the technology function to propose and implement process and technology improvement to continually improve the service provided to the University. The role will also ensure compliance to ECT Act, POPIA and security policies within the team’s scope, as well as ensuring business continuity and disaster recovery plans are fit for purpose.

RESPONSIBILITIES:

- Server infrastructure:

- Maintain, support and optimise the enterprise server infrastructure;
- Ensure the availability of enterprise servers’ infrastructure and all related services;
- Conduct capacity monitoring and planning as well as future growth plans of the University of Pretoria;
- Maintain server security and integrity, and develop and implement the current server infrastructure, as well as future planning to address server infrastructure requirements;
- Ensure design principles, support contracts and software levels, etc. are adhered to;
- Create and maintain architecture diagrams and configuration data;
- Produce and report on availability data and trends, and balance availability and maintenance;
- Initiate investigations for new technologies, products and features, as well as new user requirements;
- Storage infrastructure:

- Maintain, support and optimise the enterprise storage infrastructure, and ensure the availability of enterprise storage infrastructure and all related services;
- Monitor and plan future growth plans, and maintain storage security and integrity;
- Develop and implement current storage infrastructure, as well as future planning to address storage infrastructure requirements;
- Ensure design principles, support contracts and software levels, etc. are adhered to;
- Create and maintain architecture diagrams and configuration data;
- Produce and report on availability data and trends, and balance availability and maintenance;
- Initiate investigations for new technologies, products and features as well as new user requirements;
- Plan, design, and implement upgrades and new storage infrastructure and monitor user activity and traffic flows to detect unusual patterns (potential misuse/abuse);
- Monitor storage status and health, provide and monitor different levels of redundancy, and align and contribute to ITS’ Disaster Recovery Plan;
- Backup infrastructure
- Maintain, support and optimise the enterprise backup infrastructure, and ensure the availability of enterprise backup infrastructure and all related services;
- Monitor and plan future growth plans and maintain backup security and data integrity;
- Develop and implement the current backup infrastructure, as well as future planning to address backup infrastructure requirements;
- Ensure design principles, support contracts and software levels, etc. are adhered to, and create and maintain architecture diagrams and configuration data;
- Produce and report on backup data storage and data trends and balance availability and maintenance;
- Initiate investigations for new technologies, products and features as well as new user requirements;
- Plan, design, and implement upgrades and new backup infrastructure and monitor backup status and health;
- Provide and monitor different levels of redundancy and align and contribute to ITS’ Disaster Recovery Plan;
- Change management:

- Ensure that the change management system is adhered to and that all changes to the server infrastructure are planned in advance, documented and approved;
- Work closely with ITS managers to ensure all new and changed services are successfully transitioned into operation, ensuring documentation, training, risk mana