Key Accounts Manager Industry

**DO YOU HAVE THE APPITITE TO GROW YOUR MAGIC?**

Consumers everywhere are increasingly conscious of the quality of the food they eat. Puratos develops, produces, and distributes a unique range of ingredients for bakers, pastry-chefs and chocolatiers who demand the very highest quality.

Founded in Belgium in 1919, From humble beginnings to worldwide success, join us on our journey and discover our history and heritage.

We’ve evolved from a father-and-son start-up in Belgium, to a global group with more than 9000 employees, 93 innovation centers, and more than 65 manufacturing operations across 81 countries to date. It’s with great pride that we look back on this century of hard work, courage, and innovation. Thank you for making it all possible and let’s continue building the next 100 years of shared success

Our passion for innovation, pioneering spirit, and core value our communities, is what makes working at Puratos so magical.

**Key Accounts Manager - Industrial & QSR** **(**Johannesburg
- Longmeadow_, South Africa_)

**Position Overview**

Manage all technical sales activities related to assigned customers in order to develop sales direct to Industry/ Semi-Industry and Food service as well as triangular and reach the profitability objectives, reporting directly to the _Business Development Director_,_ _

**Mission**

The Key Account Manager-Industry and Food Service is responsible for the definition and implementation of the strategy for the assigned customers.

**Main Responsibilities**

**Technical Sales Management (80%)**
- Develop projects with current & potential customers and follow up by using CRM.
- Manage responsible accounts by maintaining regular customer contact, provide pre and after-sales support and ensure that all customer inquiries are promptly respond to by being main coordinator internally and externally.
- Regularly analyze sales data to ensure that budget of responsible accounts is met and aligned with all BU and strategic objectives.
- Working with IBDT and BDT to develop the new business by using CRM as a key tool.
- Provide monthly sales forecasts for assigned channel to sales team, customer service and supply chain.
- Develop strong relationship with the assigned customers.
- Continuously promoting products and services offered by the company.
- Organize with Marketing, R&D, Operations and TA, customer demonstrations, seminars and meetings, such as Customer Innovation Day to ensure execution of the planned commercial activities for the assigned accounts.
- Application specialist & Trouble shooting on customer line
- Run project prototype together with R&D
- Knowing the basics ingredients and range to be able to assist the customer in case of issues on the line

**Market Intelligence tasks (5%)**
- Create and update the customer data base.
- Create and update competitors information.
- Be up to date with the latest developments in Industry & Food Service - in general.

**Strategic Planning (10%)**:

- Co-develop and implement the channel strategy with Business Development Director
- Formalize for the long term in a Long Range Plan and for the short term in the yearly Sales Plan in order to achieve the channel objectives in direct and triangular sales.
- Develop with the Key Account Managers a yearly Key Account Plan for the selected Key Accounts and Key Development accounts
- Assist Business Development Director in the development of the yearly Budget and LRP

**Tools & Techniques**:

- Implement the necessary tools and techniques in order to work efficiently and professionally. Examples; Sales Process, SANCOC, CRM, Channel and Account Profitability measurement,
- Develop a BDT Management approach - in close collaboration with R&D, Marketing and Customer Service and Key Account Management mindset. Make sure structure is in place, training is given and projects are set up with selected KA/KDA. Monitor progress and results and be present at progress discussions with customers.
- Keep an open eye for new tools and techniques and implement in order to continuously improve our performance

**Job Minimum Requirements**
- Post Matric Qualification in Business Admin, Food Science and Technology or equivalent.
- Must also be a qualified Baker.
- Bachelor/ master’s degree in Business Admin, Food Science and Technology or equivalent (preferred)
- Min 10 years of experience in related field with proven track record.
- Previous Key Account Manager experience
- Strong interpersonal skills
- Motivator and coach
- Team player, animator and leader
- Business & result driven.
- Good sales and negotiation skills
- Fluent in English
- Field sales, Trade marketing or consumer marketing experience is a plus.
- Able to work independently and entrepreneurship.

**Required Competencies**
- **Collaborating Effectively**: Ability to think and act as one team in a spirit of trust and respect. Being open to different ideas. Building formal and informal relationship networks.
- **Communicating Ef