Client Service: Compliance Consultant

6 days ago

Cape Town, South Africa Nedbank Full time

**Job Classification**
- Job Family- Sales and Service- Career Stream- Sales- Leadership Pipeline- Manage Self: Technical (MST)**Job Purpose**
- We are looking for dynamic and well-spoken Client Services Compliance Consultant to join the team in Cape Town. The core purpose of this role is to ensure that the company follows the relevant laws,- regulations and ethical standards in its operations- FAIS Affected- FAIS Affected - Yes**Responsibilities**:

- Administrative Functions:
- Proactively auditing processes, practices and documents to ensure compliance with RMCP.
- Conducting risk assessments and reporting on compliance issues/breaches.
- Responding to non-compliance incidents and taking corrective actions
- Evaluate business activities (e.g investments) to assess compliance risk.
- Set plans to manage a crisis or compliance violation.
- Screen investors in accordance with the RMCP framework and ensure ongoing and enhanced due diligence is performed.
- Ensure clients are onboarded in line with Nedbank's product strategy, policy and procedures.
- Project Functions- Play a role in all projects that have compliance and regulatory requirements to ensure implementation is within the scope of risk and management policies.
- Assist in Data Cleansing to ensure compliance.
- Providing compliance training and education to the clients' staff and management
- Helping to maintain licenses with relevant regulators, updating information on the FSCA website.
- Preparing and filing regulatory reports and disclosures for the group
- Nedbank Goals:
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
- Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
- Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
- Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
- Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
- Support the achievement of the sales and service strategy objectives and values.
- Enable Nedbank's strategy of being financial experts who do good.
- Covert leads into sustainable business for Nedbank in a responsible manner.

**Job Responsibilities Continue**

**People Specification**
- Essential Qualifications - NQF Level- Diploma
- Advanced Diplomas/National 1st Degrees
- Preferred Qualification- FAIS Approved Qualification- Essential Certifications- Preferred Certifications- Minimum Experience Level- 1 - 2 years
- Retail/Banking Client Service, Sales, Relationship experience**Technical / Professional Knowledge**
- Product sales skills
- Sales Strategies
- Product Knowledge
- Customer service principles
- Nedbank policies and procedures
- Customer relationship management
- Behavioural Competencies- Building Customer Loyalty
- Building Trusting Relationships
- Sales Persuasion
- Technology Savvy
- Planning and Organizing
- Adaptability
- Applied Learning
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_

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