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Soft Services Manager

2 weeks ago

Durban, South Africa Tsebo Group Full time

**About Us**:
Tsebo facilities Solutions is looking for a Soft Services Manager to provide managerial direction and strategic planning with regard to the service delivery of soft services in order to ensure maximum customer satisfaction and compliance with SLA. The responsibility is for the footprint of the client’s premises and covers the following services: Cleaning, Catering, Landscaping, Help Desk, Reception, Switchboard, Pest Control, Guarding, Access Control, Fire, Indoor Plant, Document Destruction, Hygiene and Waste.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people - the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

**Duties & Responsibilities**:
**Subcontractor Management**
- Manage on-site contractors and procedures, ensuring they provide service as per SLA agreement.
- Foster a good relationship with outside contractors and monitor and evaluate the standard of service delivery and cost.

**Reporting**
- Assist with the development of Preventative Planned Maintenance Plans and a list of capital improvements with soft service activities being your priority.
- Undertake building audits and review results

**Project Management**
- Project manage ad-hoc projects of a soft service nature.
- Assist in obtaining the required resources for any projects

**Budgets**
- Assist the Senior facilities Manager and Client prepare the site budget for all services
- Assist in controlling the spend in all aspects of the services provided

**Helpdesk / Reception and Switchboard**
- Liaise daily with Helpdesk for client requests that require following up.
- Ensure that the help desk is updated on progress of calls to ensure they remain within SLA.
- Ensure staff are trained and capable of performing the required duties

**Cleaning**
- Manage the cleaning staff to ensure that the SLA requirements are met.
- Ensure schedules and plans are in place to ensure that all cleaning activities are included

**Catering**
- Manage the catering team to ensure the SLA requirements are met.
- Ensure seasonal menus are updated and available

**Landscaping**
- Manage the landscaping team to ensure the SLA requirements are met.
- Complete regular (Daily) site inspections to ensure standards are being maintained.

**Pest Control / Hygiene**
- Ensure scheduled services are maintained as per the SLA
- Ensure that consumables are in stock and available for service.

**Service Level Agreements**
- Review service levels and service providers
- Prepare service level agreements for all soft services service providers

**ISO9001; 14001 & 18001**
- Adhere to the TFS Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures of as applicable to this position.
- Ensure Contractor compliance for all 3rd part and divisional suppliers.
- Liaison with the compliance manager to ensure all compliance and CHESM targets are achieved and met.

**Skills and Competencies**:

- Understanding of the equipment, materials and suppliers used in facilities management.
- Good understanding of SLA’s (Service Level Agreements) with external service providers.
- Knowledge of LRA and managing labour relations issues.
- Valid driver’s licence and own transport.
- Computer Literacy on MS Packages, MS Word, Excel, PowerPoint, and Outlook.
- Understanding Scheduling and Rostering
- Attention to detail
- Good financial and business acumen
- Excellent communication skills and relationship management skills
- Customer service centric
- Team and project focused
- Strategic planning skills
- Experience with helpdesk software is an advantage

**Qualifications**:

- Grade 12
- Relevant Tertiary Qualification
- Relevant work experience in a similar environment.