Fraud Acquiring Manager

1 week ago

City of Johannesburg Gauteng, South Africa OutsideCapital Full time

Our Client is a fast-moving, purpose-led business focused on delivering high performance and innovation. They are one of the fastest growing digital banks in the world and have been ranked one of the top banks globally by Forbes.

The Acquiring Fraud Operations Manager will oversee fraud prevention and detection strategies for our Client's acquiring merchants, to minimize fraud and contain losses, through a combination of people and systems “solutions/approaches”. They will do this in collaboration with the Head of Fraud & Head of Fraud Operations teams, working closely with a variety of stakeholders - from other banks to aggregators - to drive outstanding fraud execution that is key to the success of our Client's Acquiring business strategy.

**Responsibilities**:

- Monitor the performance & rules of the Acquiring fraud monitoring system
- Investigate, detect & prevent fraud on Merchants’ accounts
- Closely monitor fraudulent transactions and ensure they are reported to SABRIC
- Closely monitor MasterCard & Visa acquiring fraud reports & notices to action
- Improve fraud operations through automation & people solutions
- Handle production issues in the fraud area via IT support teams
- Monitor all recoveries
- liabailities, claims & chargebacks
- Log operational incidents & ensure control implementations
- Provide accurate stats on a daily/monthly/weekly basis
- Monitor team performance against laid down procedures
- Report unresolved matters for timely action & resolution
- Support product lines design from an Acquiring Fraud Ops perspective
- Drive opportunities for improvement

**Requirements**:

- 5+ Years experience in an Acquiring Fraud Operations environment
- Deep understanding South Africa’s banking industry, regulatory structures, customers etc.
- Good understanding of acquiring token payments systems & card product knowledge
- Letter writing skills & experience dealing with customer complaints
- Knowledge
- Fraud prevention & detection strategies; Chargeback Rules; Performance Management; Involvement with Compliance Risk.

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