Used Car Manager

**Used Car Manager**

We are looking for a Used Car Manager to ensure retention and profitability of the profit centre within OEM approved Programme.

**Responsibilities**:

- Design, develop and establish an OEM standard Used Car Program.
- Forecasts goals and objectives for sales, gross and key expenses on a monthly and annual basis.
- Monitor the performance of all used-vehicle sales programs.
- Prepares and administers an annual operating forecast and budgets for the used-vehicle sales department.
- Understands, keeps abreast of and complies with national, provincial and local regulations that affect used-vehicle sales.
- Directs and schedules the activities of all dealer website integration.
- Assists Dealers in setting aggressive yet realistic monthly goals and objectives and provides them with the support to meet these goals.
- Ensures proper follow-up of all potential buyers by developing, implementing, and monitoring a prospecting leads sales control system.
- Develops, implements and monitors a follow-up system for used-vehicle purchasers.
- Maintains vehicle inventory. Monitors customers likes and dislikes, lost sales, and dealership sales history and conducts local market analyses to determine which vehicles to stock.
- Processes and checks dealer sales tracking.
- Conduct sales training.
- Establishes and enforces product-knowledge standards.
- Oversees the efforts of used-vehicle dealerships to enhance the image and customer satisfaction ratings of the dealership from an OEM perspective and standard.
- Tracks performance of second profit products and campaigns for the OEM.
- Ensures that dealers are informed of all new inventory and current advertising efforts, including special sales campaigns.
- Setting standards for and -evaluating all incoming used OEM vehicles.
- Ensures that cosmetic and mechanical reconditioning is performed within the dealership's and OEM’s cost and time limitations.
- Set up and monitor standard plans, controls, and CI for the the display of used vehicles on dealership floors.
- Establishes and controls wholesaling activities on OEM level.
- Establishes delivery procedures, Sales procedures, and evaluation standards, etc.
- Assists in the development of advertising campaigns and other promotions.
- Keeps abreast of auto auction activity and prices and attends auctions regularly.
- Approves all paperwork from auctions and provides proper documentation on the Offer to purchase.
- Ensure logístical arrangements for possible delivery of sold OEM stock.
- Tracks results of auction purchases and compares gross profits of auction vehicles.
- Develops and maintains outside sources (wholesalers and retailers) for both buying and selling of units.
- Handles customer complaints immediately and according to OEM regulations enforced in dealership's guidelines.
- Regular reporting to management.

**Requirements**:

- Four to ten years related experience and/or training; or equivalent combination of education and experience.
- Matric or higher education
- Valid driver’s license

**Skills**:

- Ability to read, analyze, create and interpret documents on OEM standard.
- Ability to respond effectively to the most sensitive inquiries or complaints.
- Ability to create programs and articles using original or innovative techniques or style.
- Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management.

**Experience**:

- Automotive: 8 years (required)
- OEM: 5 years (required)