Guest Service Manager

7 days ago

Johannesburg, South Africa Orio Consulting Full time

We are looking for a skilled guest service manager to oversee the daily operations of our hotel. As a guest service manager, you will ensure that guests are welcomed when they arrive and that they are accompanied to their room. You will manage all lobby activities and see to the functionality of the hotel amenities.

To ensure success as a guest service manager, you will train staff and manage staff schedules and shifts. You will ensure that safety and security measures are in place to ensure the safety of guests and staff. A skilled guest service manager will fulfill requests made by guests to ensure that they have an unforgettable experience.

**Requirements**:

- Degree in business administration, hospitality management, or hotel management.
- The ability to speak, read, and write the language used in the workplace and knowledge of one or more additional languages is preferred.
- A minimum of 2-5 years’ front desk experience as a hotel manager is preferred.
- Proficiency in Excel, PowerPoint, and Microsoft Word and hospitality software.
- A proven track record of being able to lead a team and to multitask.
- Flexibility and a willingness to work beyond scheduled hours, including on weekends.
- An ability to identify areas in need of change or improvement to offer guests an excellent hotel experience.

**Salary**: R14,000.00 - R21,000.00 per month

Ability to commute/relocate:

- Johannesburg, Gauteng 2047: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Certificate (preferred)

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