Internal Sales Consultant

Do you have a passion for sales and generating new business, evidence a telemarketing/sales background and have excellent planning and organisational skills? This is a great team to work in - lots of collaboration and support along with a structured training programme to bring you up to speed on our products and services. Strong communication skills, both verbal and written are important along with the ability to self-manage. You must evidence the ability to develop relationships and be comfortable with database management. If you have experience in IT/Software markets that’s a plus along with exposure to Marketing Automation software (we use HubSpot). A valid full driving licence is required as when we get back to a normal world you will attend trade shows.

You will be responsible for generating qualified leads and setting up appointments for our New Business Sales Teams in Ireland and the UK to increase sales income through outbound B2B cold calling. In addition, this role will also be responsible for data cleansing/management, campaign management and research, ensuring our information systems are up to date & accurate for key decision makers within target companies.

Working within the Sales and Marketing Teams, the Internal Sales Consultant’s principal objective is to help the Sales organisation meet and exceed quarterly and annual sales targets through the successful delivery of lead generation activities.

**Key Responsibilities**:
**Lead generation and qualification**

The key focus of your sales activity will be to:

- Book high-quality, fully-qualified appointments for our New Business sales team.
- Maintain a pipeline of cold and warm leads to support the generation of new business.
- Create excitement with prospects and generate demand for our solutions.
- Monitor your own call rates and lead generation results (and actively work to improve them).
- Ensure that our brand values are reflected in all discussions.
- Respond to incoming inquiries from Marketing communication (including newsletters, ads, and associated campaigns).
- Ensure every inquiry is managed in the best way possible.
- Serve as the transition point for sales opportunities from the Marketing team to the Sales team (ie. you will be the first point of contact in the sales process).

**Relationship development**:
In order to secure as many qualified sales appointments as possible, you will be expected to develop:

- A deep understanding of the issues our prospects face
- A strong rapport with key decision-makers at our target companies

As a core part of the Sales and Marketing team, you will be required to develop a strong, effective rapport with the sales team in order to understand our customers’ needs.

**Product knowledge**:
A crucial part of your role will be to continuously increase your knowledge of:

- Our product portfolio and its specific selling points, and
- Successful customer case study examples that you can use as part of your prospecting.

**Data management**:

- Every lead must be documented in our CRM system and captured on your lead sheet in MS Excel.

**Sales and market research**:
A key part of this role will be to research the most appropriate decision-makers within target companies, and document your findings in our CRM.

You will also be expected to conduct:

- Market research via cold-calling, to find out what products prospects/customers currently use, how familiar they are with the KCS brand, and what they think about our products/services.
- Competitor research, by monitoring news updates and industry trends, then capturing your findings to support Sales and Marketing with new sales opportunities and campaign ideas.

**Marketing support**:
If/when requested, you will be required to align with the Marketing team to:

- Support them with information they can use for promotional material related to specific campaigns. Your market knowledge, experience, and research findings will therefore be invaluable.
- Line up your outbound telesales efforts to the marketing campaigns that are running, respond to incoming inquiries, and ensure Sales gets in contact with qualified leads.
- Ensure a healthy attendance of hosted events, and follow up with sales prospects in a timely manner.

**Management reporting**:
Every week, you will be responsible for providing the SA Management team with a lead report, that includes a summary of:

- All all inquiries received, contacted, and handed over to Sales.
- All qualified Sales meetings confirmed for the month.

**Job function competencies**:

- Lead generation and management
- Sales qualification
- Prospect and market research
- Outbound sales planning
- Support with incoming inquiries

Key Requirements:
**Essential**
- A passion for sales and generating new business.
- Excellent planning and organisational skills.
- Grade 12 (minimum), a tertiary education, diploma, or similar.
- Experience in IT/Software - ERP and POS would be advantageous.

**Desirable**
- Telemarket