Senior Major Incident Manager

1 day ago


Cape Town, South Africa Advania UK Full time

**About Us**:
We are the tech company with people at heart.
At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.
**Position Overview**:
We are looking for a Senior Major Incident Manager to join our team in Cape Town. In this senior role, you will be responsible for managing IT disruptions while also strategically assessing to prevent future issues. You will have the platform to assess risk, implement continuous improvement initiatives, and meaningfully shape and direct incident management frameworks.

**Responsibilities**:Examples of day-to-day responsibilities in this role include**:
Responding to and resolving IT incidents
Managing existing problems and known errors
Problem Management; conducting analysis to minimise repeat incidents
Chairing Major Incident Brief and Post Incident Review calls
Providing guidance and training for junior team members
Conducting risk assessments for potential major incidents
**Qualifications & Experience**:This role would suit someone with**:
A background in a Major Incident Management ( essential )
Experience in a managed services environment ( essential )
Click here for the list of benefits.
The budgeted salary for this role is between 50,000 and 55,000 ZAR per month. An additional allowance is provided for any on-call hours.
LI-Hybrid
**Hybrid working**:
This hybrid role, with a remote-first emphasis, necessitates being in the office or at a client site for 4 days each month. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team.
**Our Selection Process**:



  • Cape Town, South Africa Dimension Data Full time

    Do you want to join an organization where your opinions are valued? Do you want a team that respects and values diversity? Do you want an opportunity to build something new with people who share similar interests? Are your ideals being fulfilled in the current job? If so, we believe this Major Incident Manager role was created for you! The Major Incident...


  • Cape Town, South Africa Maxwell Bett Consulting Full time

    Do you want to join an organization where your opinions are valued? Do you want a team that respects and values diversity? Do you want an opportunity to build something new with people who share similar interests? Are your ideals being fulfilled in the current job? If so, we believe this Major Incident Manager role was created for you! The Major Incident...


  • Cape Town, South Africa Advania UK Full time

    **About Us**: We are the tech company with people at heart. At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational...


  • Cape Town, South Africa Collinson Full time

    Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies, predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering...


  • Cape Town, South Africa Tych Business Solutions Full time

    The Major Incident Managers role is to manage the major incident process for urgent and high business impacting incidents, ensure that customer communications, triaging incidents, 3 party escalations and service resolutions are all managed with urgency, care, and professionalism. Your focus will be on managing all aspects of a crisis management event (i.e.,...

  • Incident Manager

    5 days ago


    Cape Town, South Africa Progressive IT Resourcing Full time

    **Our Client?** Is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology governance and risk...


  • Cape Town, South Africa Clicks Group Limited Full time

    Job category: System engineering / consultancy Location: Cape Town Contract: Permanent Remuneration: Market Related EE position: Yes About our company Clicks Group Introduction We are looking to recruit an Incident and Problem Manager to form part of the IT Services and Operations Team in the Group IT department. The role will be based at Clicks Head Office...


  • Cape Town, South Africa Clicks Group Limited Full time

    **Listing reference**: 020685 **Listing status**: Online **Position summary** **Industry**:IT & Internet **Job category**:System engineering / consultancy **Location**:Cape Town **Contract**:Permanent **Remuneration**:Market Related **EE position**:Yes **About our company** - Clicks Group **Introduction** - We are looking to recruit an Incident and...


  • Cape Town, South Africa Centrax Systems Full time

    Incident Management Specialists are accountable for the restoration of services to a normal level of operation within agreed service level and operational level agreements by resolving or con guring normal operations considered an incident and/or event. Keeps a log of incidents and examines and analyses received incidents. Implements structured processows...


  • Cape Town, South Africa Dimension Data Full time

    Incident Management Specialists are accountable for the restoration of services to a normal level of operation within agreed service level and operational level agreements by resolving or configuring normal operations considered an incident and/or event. **Key Roles and Responsibilities: - Keeps a log of incidents and examines and analyses received...