Restaurant Host

**Additional Information**
**Job Number**24219763
**Job Category**Food and Beverage & Culinary
**Location**The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa, 8000
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

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Join our amazing team and create and deliver unforgettable guest experiences as a Restaurant Host.

Be a Westin Ambassador and maintaining the quality and standards of the Westin Cape Town Hotel in accordance with Marriott International Policies and Procedures within a pressurized environment.

**What we offer**:

- Learning and development opportunities through online platforms, on the job trainings and classroom-based courses.
- Discounts on hotel rooms, food and beverage and spa within the Marriott International portfolio
- Wellbeing activities and sustainability initiatives through the Take Care and Serve 360 programs
- On Property Associate Café meal
- Medical Aid Company Contribution
- Provident Fund Company Contribution
- Associate Uniform and Laundry service thereof
- Employee Assistance/Well-being Program
- Associate Transport

**Required Experience & Qualifications**:

- Hospitality qualification advantageous
- 1- 2 years’ relevant experience in a similar position within a 5-star hotel environment
- Well-groomed appearance as per company standards at all times
- Professional and pleasant disposition
- People centric with a strong focus on the Guest experience
- Proficient in MS Office (Word, Excel, Outlook)
- Problem solving, decision making and conflict resolutions skills
- Ability to work within a pressurized environment
- Ability to use Initiative and be proactive and self-driven
- Ability to work without supervision and within a team
- Attention to detail pertaining to area of responsibility
- Required to work rostered shifts and irregular hours as per operational requirements
- Flexible working hours as well as available to work weekends, Public holidays, opening and closing shifts when rostered as per operational requirements

**Key Responsibilities**
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Maintain awareness of undesirable persons on property premises.
- Protect the privacy and security of guests and coworkers.
- Thank guests with genuine appreciation and provide a fond farewell.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to telephones).
- Assist other employees to ensure proper coverage and prompt guest service.
- Speak to guests and co-workers using clear, appropriate and professional language.
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Talk with and listen to other employees to effectively exchange information.
- Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
- Develop and maintain positive and productive working relationships with other employees and departments.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
- Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
- Arrange transportation (e.g., taxi cab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed.
- Respond to guest/resident requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers.
- Gather, summarize, and utilize information about the property and the surrounding area amenities, including special events and activities.
- Monitor restaurant for seating availability, service, safety, and well-being of guests.
- Complete opening duties, inc