Divisional Head: Customer Partnering

15 hours ago

Pretoria, South Africa Kamo Placement Full time

Gauteng, Tshwane (Pretoria)
- Annually Cost To Company (Market related, Negotiable)

To position the company to grow and retain the client base to ensure increase in revenue/market share in line with the organisation’s needs; build a world class corporate brand and oversee the development and execution of the company Customer Engagement Model to enable relevant business solutions in line with the organisational mandate.

**JOB DESCRIPTION**
- Lead the development, management, and execution of the Customer Partnering (Product, Solutions, Client & Market Innovation / Marketing and Communications / Sales & Business Development / Customer Services / Business Solutions and Advisory Services) strategy and provide input into the overall strategy, policy and decision-making direction of the organisation.
- Develop and execute the Customer Partnering Operational Plan to meet capacity and requirements in line with the overall plans.
- Drive operational process implementation, efficiency and process flow integration within Customer Partnering
- Provide input in the planning and compilation of the division’s annual budget aligned to the operational and strategic delivery plans to support the implementation of set objectives.
- Manage and lead Customer Partnering by providing clarity of vision; prioritising resources; facilitating alignment of the team; managing non-performance, driving a customer-centric performance culture, setting appropriate KPA’s and ensure the cascading thereof throughout Customer Partnering and driving their achievement; inspiring commitment; encouraging mutual support; and enabling development opportunities.
- Identify and mitigate internal systems and procedural barriers to enhance excellent customer service.
- Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation’s reputation.

**JOB REQUIREMENTS**
- Honours Degree in Marketing Management, Business Management or a related field (NQF 8)
- 10 years’ work experience in Marketing, Sales, Business Development, Customer Services and/or Public Relations
- 3 years’ senior management experience
- 5 years’ management experience
- Proven track record in leading strategy formulation for customer service management at organisational level.
- Proven experience in designing and utilising optimal marketing mix for communication and brand promotional initiatives.

For more information please contact:

- Nthabiseng Sitai

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