Market Conduct Head

Job Description

To oversee and manage Market Conduct Operations with integrated Customer Centric conduct principals to deliver on the business ability to produce the applicable Board-level Market Conduct measurement metrics and enrich business with meaningful KRIs that measure Market Conduct monitoring.

To assist the business to identify Market Conduct risks, oversee, critically assess, and monitor market conduct initiatives and assist the business to embed conduct principles in everyday operations. This includes the implementation of relevant tools e.g., conduct metrics, reporting to relevant governance forums and driving the implementation of Group level guidelines.
- Implement best practice to achieve good customer outcomes.
- Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions.
- Research emerging local and global trends and regulatory risk.
- Review effectiveness of Market Conduct programmes and interventions.
- Identify and highlight possible material group-wide risks of market abuse and/or poor conduct practices.
- Evaluate adherence to Market Conduct standards and codes of conduct.
- Evaluate remediation plans in relation to poor market conduct practices.
- Design and deliver customer service solutions, systems and interactions aligned to conduct principles and best practice.
- Analyse information to identify trends, discrepancies and inconsistencies for decision making purposes.
- Use the insights gained through integrated business reports to measure success and realign tactical strategy implementation objectives appropriately.
- Maintain expert knowledge on relevant legislative amendments, industry best practices and provide advice to relevant stakeholders.
- Provide thought leadership and expertise.
- Ensure analysis of current data to create data sets that identify opportunities for the Pillar.
- Drive implementation of FSCA supervisory programme (with Compliance). This also includes any other relevant external supervisory body engagement.
- Translate strategies into actionable goals and execute relevant projects /initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
- Oversee and ensure the management of Market Conduct operations with integrated customer centric conduct principals.
- Drive the market conduct “tone from within” with line managers across the business by advocating for market considerations in all business processes.
- Delivers on business ability to produce the applicable Market Conduct measurement metrics for the adequate monitoring of conduct risks.
- Understand and guide on how MC will impact business KPIs within the pillar and help Senior Management formulate business responses.
- Coordinate product reviews across the pillar and set up metrics within the NPA process to emphasise key MC principle.
- Enrich current conversations to agree applicability and fine tune metrics.
- Fewer metrics, rather than more, delivering on more contextual measurements.
- Metric value - read together, the metrics must give an overall picture of conduct quality.
- Drive quality data availability - Data may require a (short) journey for some BU’s - different levels of data maturity.
- Agree metric owners and begin data mapping, calibration of metrics including Customer Experience insights.
- Pro-actively identify Conduct risks within the business and to guide the business in establishing controls to manage the risk.
- Reporting and updates to the various market conduct forums like Reporting into FirstRand Conduct governance structures where required - FSR S&G Exco and FSR SETCOM.
- Deliver on a reporting framework that contributes to the bottom-line value delivery.
- Perform broader and more granular reporting on market conduct objectives at a Pillar level and deliver on a reporting framework that contributes to the bottom-line value delivery.
- Roles and Responsibilities are defined and are in place.
- Manage reputational risk through ongoing monitoring of Market Conduct with integrated Customer.
- Experience and partner behavioural trends.
- Identifies and manages business Market Conduct risk.
- Participates in planned activities that are appropriate for own development.
- Manages people performance.
- Ensure integrated view and reporting of relevant business information.
- Assist the Senior Management/Pillar Chairs with cross segment collaboration on MC topics.
- Coordinate Product Head collaboration within the pillar to raise key MC topics from within business units in the pillar.
- Collaborates with key stakeholders.
- Monitor and evaluate all customer touch points to ensure the effectiveness of conduct principles.

post

RMB

Li-SP3

Job Details

07/05/25