Vdi Operation Specialist

**ESSENTIAL SKILLS REQUIREMENTS**:

- Experience in operation of Windows Servers (higher then 2016)
- Experience in Windows Client (Windows 10) OS troubleshooting and patch management
- Experience with Active Directory and GPO
- Experience with Scripting (PowerShell, Python etc.)
- Experience Citrix Xen-Desktop (higher then 7.x) and Xen-App (higher then 7.x) full stack
- Experience Citrix Netscaler (higher then 12.x) and Storefront
- Experience Citrix XenServer (higher then 7.x)
- Citrix Certified Professional Networking (CCA-N, CCP-N CCE-N)
- Experience Citrix on VMware Hypervisor Stack (higher VMWare ESXi 6.x)
- Experience with multi-factor and authentication technologies
- Experience in network infrastructure design and implementation
- Experience in troubleshooting infrastructure, network, and integration issues
- Experience with ITL processes (Incident, Change and Problem management)
- Plan and execute maintenance tasks (change management)
- Plan and execute infrastructure lifecycle tasks (technical lifecycle, change management)
- Resolve incident tickets
- Analyze and resolve problem tickets

**ADVANTAGEOUS SKILLS REQUIREMENTS**:

- Experience with cloud technologies and cloud providers (Microsoft Azure, Amazon Web Services)
- Experience in operation, maintenance of VDI technologies (Microsoft and VMware Horizon)
- Automated problem remediation
- Machine learning (ML) for data analytics
- Network troubleshooting skills
- Experience with cloud technologies and cloud providers (Microsoft Azure, Amazon Web Services)
- Experience with monitoring systems
- Hybrid network design and implementation
- Citrix SD-WAN Certified (CC-SDWAN)
- Understand Rest API technology

**WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?**
- A university degree in a relevant field of study (e.g., computer science, engineering, sciences, etc.) or a comparable qualification
- Operations experience with Citrix / VMWare VDI and App stack
- Experience with windows desktops and server support
- Experience with Windows Terminal Server
- Experience with software packaging and image creation
- Experience with hardware and software lifecycle
- Experience with ITIL processes (Problem, Incident, Change management)

**WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES?**
Be part of a global team responsible for the development and operation of the BMW Digital Workspace that includes the product Virtual Device (VDI). Our Product vision: We provide virtual desktops and apps within 10 minutes to our customers worldwide. The focus lies on worldwide delivery (Cloud & On Premises) of the virtual desktop, App and access infrastructure for internal and external partners. This product, as part of the Digital Workspace, offers a complex platform which allows the scaling of high-performance virtual desktops and apps. Our service delivery is for all company processes within the BMW Group.

Be involved in the maintenance and operation of a global BMW Digital Workspace infrastructure for virtual devices.
- Be a maintenance and operations focused team member for our cloud and on premises VDI platforms.
- Make sure that the infrastructure for VDI platforms run smoothly
- Actively work on constantly improving operational excellence including automation and proactive monitoring approaches

Collaborate with an international product team, external providers, vendors, and end-users.
- Treat security as a first-class citizen
- Work closely with stakeholders, development teams in constantly improving our VDI platforms stability and availability
- Work with other IT teams on integration of new features and components

Main function:

- Be responsible for the operations and standardization of the BMW enterprise VDI infrastructure, platform, and desktop components.
- Be responsible for the verification, planning and actioning of maintenance tasks together with other infrastructure teams
- Continuously work on improving the operational stability
- Work on automation of platform operations, troubleshooting and maintenance topics
- Install, configure, maintain, and deploy virtual Apps and desktop images
- Installation, Configuration, and maintenance of RDSH servers, e.g., Windows Server, Windows Multisession
- Installation, Configuration, and maintenance of Published Application presentation layer (e.g., XenApp & Citrix Workspace)
- Application and Server hardening (e.g., Ivanti)
- Worked with Application Monitoring tools