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Program Director
2 weeks ago
CSG is a leader in innovative customer engagement, revenue management, and payments solutions that make ordinary customer experiences extraordinary.
As a flexible first organization, you can find our remote and on-site locations here.
We are currently looking for an accomplished Program Director to be based in South Africa - Johannesburg. Reporting to CSG Client Delivery Executive (CDE), the Director will be responsible for Program Delivery within the client account including client management in conjunction with CDE, governance and the successful delivery of the objectives of the program, including delivery of various phases of the program on time, in budget, at quality and within targeted margins.
**Key Outputs & Accountabilities**
Deliver identified high-risk major technology programs within budget and time requirements.
Accountability for client stakeholder’s management, project schedules, quality requirements, resource allocation, risk, requirements & change
Manage client engagement and relationships while providing overall leadership to project teams
Realization of the client expected benefits
Assist the existing Professional Services teams in providing guidance, recommendations or recovery plans on challenging client engagements with significant delivery, financial or commercial exposure and risk.
**Primary Responsibilities**
Responsible for managing stakeholders CSG and Client
Planning and designing the programme and proactively monitoring its overall progress, resolving issues and initiating corrective action as appropriate
Ensuring that the delivery of new products or services from the projects is to the appropriate levels of quality, on time and within budget, in accordance with the programme plan and programme governance arrangements
Work closely with sales organization to identify growth opportunities with existing customer and lead such proposals as appropriate
Identify, prioritize and drive optimization, best practice sharing and standardization initiatives for program delivery
Managing mitigation of risks to the programme' s successful outcome
Takes on supervisory responsibility and provides coaching to project managers
Provides input on team performance and reward
Requires significant independent judgment to determine the most effective course of action at any given stage in the project
Reporting progress of the programme at regular intervals to the CSG CDE
Communicate organizational vision, values and strategies to all project staff
**Experience**
Expert level understanding and anticipation of the client's needs and an in-depth understanding of client facing software delivery life cycle (SDLC) management at program level
Experience in managing program budgets and delivering services revenue and margin
Experienced in working with Systems Integrators and multiple vendors essential
Experienced in identifying and implementing Process Improvements in program delivery methodology
Sophisticated communication skills to influence and gain cooperation with customers and team members.
Requires highly developed team leadership skills with ability to lead large groups
Preferably greater than ten years project/program management experience in managing large implementation/software development projects, within a professional services or consulting environment
Telecommunication experience required
Must have Billing BSS transformation/ System integration background experience
Understands TMF framework
**Personal Characteristics**
Confident communicator with ability to command respect
Demonstrate initiative, drive and proactive attitude;
Exceptional ability to encourage and influence others;
Strong sense of ownership and responsibility;
Conscientiousness and attention to detail;
Strong desire to serve the customer
