Customer Services Coordinator

2 weeks ago

Cape Town, South Africa SA - Liner Business - Operations - Cape Town - Exports Full time

**COORDINATOR CUSTOMER SERVICE EXPORT DOCUMENTATION - CAPE TOWN**

**Job Purpose & Primary Job Responsibilities**

**The purpose of this role is to ensure high quality customer service by delivering targets, objectives and customer satisfaction. Pro-active coordination and management of our customer portfolio and build strong customer relationships within the Customer Service Export disciplines.Be an active participant in the continuous improvement of the department’s daily functions and procedures.**
- **Accurate execution of the day to day activities in order to process customers’ documentation and invoicing related issues correctly for South Africa to various destinations**
- **Ensure good collaboration and communication within departments and other functional areas**
- **Full understanding of the export timelines and deadlines.**
- **Maintain and enhance ONE’s service to customers overall to ensure defined quality standards and KPI are met.**
- **Ensure that all processes and transactions are fully compliant with company rules and regulations.**

**Required Skills and competencies**
- **Preferably 2-3 years of work experience within Exports**
- **Strong communication skills, customer and service oriented**
- **Flexibility and creativity in problem solving**
- **Articulate, clear oral and writing communication skills in English**
- **Enthusiastic team worker who displays quality work**
- **Preferably experience with Salesforce**
- **Strong ability to analyze raw data, interpret and use excel spreadsheets as an analytical tool**

**Market related salary on offer.

  • Customer Services Coordinator Imports

    3 days ago

    Cape Town, South Africa SA - Liner Business - Customer Services - Cape Town - Imports Full time

    **Job Purpose** Ensure high quality customer service by delivering targets, objectives and customer. Pro-actively coordinate and manage our customer portfolio and build strong customer relationships within the import CS disciplines. Be an active participant in the continuous improvement of the department’s daily functions and procedures**.** **Primary...

  • Customer Service Coordinator

    4 weeks ago

    Cape Town, South Africa MH Solutions Full time

    What Youll Do ● Manage incoming customer queries via WhatsApp, email, and phone ● Assist customers with online orders, deliveries, and product questions ● Message customers about delivery cut-offs, delays, or order updates ● Support our retail stockists with queries or small requests ● Keep customer info up to date and help with...

  • Customer Service Coordinator

    4 weeks ago

    Cape Town, South Africa MH Solutions Full time

    What Youll Do ● Manage incoming customer queries via WhatsApp, email, and phone ● Assist customers with online orders, deliveries, and product questions ● Message customers about delivery cut-offs, delays, or order updates ● Support our retail stockists with queries or small requests ● Keep customer info up to date and help with...

  • Customer Service Line 2 Agent

    2 weeks ago

    Cape Town, South Africa Fidelity Services Group Full time

    **MAIN PURPOSE OF JOB**: **QUALIFICATION & EXPERIENCE**: - Grade 12 or equivalent - Knowledge of customer service principles and practices - Knowledge of administrative procedures - Knowledge of security industry beneficial **key Performance Area**: **1. Customer Interaction** - Receive and process cancellations - Handle incoming calls or inquiries from...

  • Customer Service Line 2 Agent

    3 days ago

    Cape Town, South Africa Fidelity Services Group Full time

    **MAIN PURPOSE OF JOB**: **QUALIFICATION & EXPERIENCE**: Grade 12 or equivalent Knowledge of customer service principles and practices Knowledge of administrative procedures Knowledge of security industry beneficial **key Performance Area**: **1. Customer Interaction** - Receive and process cancellations - Handle incoming calls or inquiries from...

  • Job Title

    3 weeks ago

    Cape Town, South Africa MH-Solutions Full time

    Western Cape, Cape TownCUSTOMER SERVICE COORDINATOR - CAPE TOWN What You’ll Do Manage incoming customer queries via WhatsApp, email, and phone Assist customers with online orders, deliveries, and product questions Message customers about delivery cut-offs, delays, or order updates Support our retail stockists with queries or small requests Keep customer...

  • Customer Service Coordinator

    1 week ago

    Cape Town, South Africa LED Lighting SA (Pty) Ltd Full time

    **Location: Paarden Eiland, Cape Town** **Salary: Market related** The company is design oriented and manufactures standard and customised product solutions for the architectural, rail, commercial and industrial industries. This is a rapidly growing and highly innovative business with a young and energetic team. **Main Responsibilities may include, but...

  • Spa Scheduling Coordinator

    1 week ago

    Cape Town, South Africa ReDefined Growth Marketing Full time

    **IMPORTANT** This Job opening is for a REMOTE position working US HOURS (EDT) with a number of Spas and Med Spas as an Spa Scheduling Coordinator & Customer Service Representative. Please review the job description FULLY prior to applying.** **About ReDefined Growth Marketing** We are a dynamic digital marketing agency that works within the spa and med...

  • Line 2 Customer Service Agent

    2 weeks ago

    Cape Town, South Africa Fidelity Services Group Full time

    **Minimum Qualifications and Experience**: - Matric - At least 1 to 2 years’ experience within a contact centre, of which admin experience would be beneficial. - Continuous Improvement experience beneficial. - Proven experience as an office administrator, office assistant or relevant role would be an advantage - Outstanding communication and interpersonal...

  • Customer Service Coordinator em South

    3 days ago

    Cape Town, South Africa adidas Full time

    Purpose & Overall Relevance for the Organisation We are seeking an enthusiastic and hard-working individual to become a member of our Customer Service Team. This diverse role will see you managing a variety of tasks and primarily responsible for managing the customer order environment and providing assistance in customer service teams for various...