Quality Control Team Leader
3 days ago
Our client, a dynamic Registered Financial Services Provider is looking for an experienced Quality Control Team Leader to manage the Quality Control team.
Team Management
- Managing time keeping, attendance, late coming.
- Delegation and monitoring of daily, weekly and monthly work.
- Development and support to the QCs.
- Monitoring QC quality.
- KPI’s and reporting on stats
Quality Control
- Reviewing escalations and disputes.
- Trend analysis for the various Companies.
- Managing changes on the Platforms utilized within the QC environment.
- Reporting
Competencies
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Call Scoring software
- Managing a team
- Detail-oriented
- Strong interpersonal skills
- Professional Communication
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