Strategic Relationship Manager

**Requisition Details & Talent Acquisition Consultant**
- REQ 123705 Thembi Mtshali- Job Family- Sales And Services
- Career Stream- Client Service
- Leadership Pipeline- Manage Self: Professional
- Position Location- 4 in Johannesburg
- 1 in Duran
- 1 in Cape Town

**Job Purpose**
- To drive sales activation and enablement efforts to achieve commercial outcome as set out in the budget. The role is located within Avo B2B (Business to Business), which is a double-sided platform supporting suppliers and their customers with procure-to-pay processes (sales automation and order management) and working capital optimisation.**Responsibilities**:

- Onboarding and enablement of strategic partners (e.g., suppliers/ sellers) onto the Avo B2B platform
- Acquisition and onboarding of buyers (e.g. supplier’s debtors) onto the Avo B2B platform
- Change management of sellers and buyers
- Onboarding of buyers on the platform
- Manage client experience for strategic partners, suppliers and buyers
- Overall relationship management for experience strategic partners, suppliers and buyers, and Avo cross-sell leveraging those relationships
- Ensure that all individual and department results are delivered within budget to deadlines
- Ensure budget targets are met by effectively executing and complying to Divisional billing requirements and target
- Ensure that all individual and department results were delivered within budget to deadlines
- Deliver services to client expectations and Nedbank standards
- Quality projects / processes / systems delivered on time and were fully aligned to Nedbank's business requirements
- Manage matrix stakeholder relationships
- Deliver services on client expectations and Nedbank standards by ensuring the Service Level Agreement, Operational level agreements, contractual agreements, and project schedules are met as stipulated
- Advise and consult to clients by providing professional solutions that meet the requirements of the clients business needs
- Ensure that professional solutions delivered within agreed parameters and timelines
- Ensure that professional solutions demonstrate a balance of best of breed and return on investment for the client
- Build commercially viable relationships with clients by providing quality advice to clients
- Monitor and manage client, service providers/ vendors, partners and other stakeholder expectations
- Deliver best practice services to client expectations
- Monitor and managed client, service providers, partners and other stakeholder expectations, built long term relations
- Ensure professional field is leveraged to enable strategy and that proposed solutions related to field are embedded in strategy
- Essential Qualifications - NQF Level- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
- Minimum Experience Level- 5 years experience in a sales and client services role in any Business to Business environment

**Types of Exposures**
- Account Management
- Sales Enablement
- Relationship Management
- Change Management
- Client Support
- Technical / Professional Knowledge- Budgeting
- Client service management
- Communication Strategies
- Diversity management
- Employee training/development
- Stakeholder management
- Strategic planning
- Talent management
- Workforce planning
- Business writing skills
- General Communication Skills
- Organisational structure
- Influencing
- Behavioural Competencies- Customer Focus
- Delivering High-Impact Presentations
- Building partnerships
- High-Impact Communication
- Planning and Organizing
- Sustaining Customer Satisfaction
- Disclaimer**_Please contact the Nedbank._**
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_