Senior Clinical Trial Recruitment Manager

**About the Company**:
TASK is a South African headquartered, multinational clinical research institute that conducts clinical trials to determine the treatment effects of novel medicinal products or devices in healthcare and offers services in conducting complex clinical trials in a wide variety of therapeutic areas.

**Overall Purpose of the Position**:
The Senior Clinical Trial Recruitment Manager plays a pivotal role in ensuring the success of clinical research by leading the efforts to identify and recruit eligible participants for clinical studies. In addition to engaging directly with potential participants and collaborating with healthcare providers, the Senior Clinical Trial Recruitment Manager is responsible for managing a team of recruiters and call center staff. This includes overseeing the recruitment process, ensuring high performance, and guiding the team to meet study enrollment goals. The Senior Clinical Trial Recruitment Manager ensures ethical and regulatory compliance throughout the recruitment process and works to develop innovative strategies to engage diverse populations.

**Key Performance Areas (KPAs) & Responsibilities include, but not limited to**:
**Team Leadership & Management**:

- Leading mentoring and managing a team of clinical trial recruiters and call center recruitment staff to ensure successful participant enrollment
- Providing guidance, training, and performance evaluations to the recruitment team, ensuring that individual and team targets are met
- Developing workflows, assigning tasks, and managing team resources to ensure efficient recruitment operations
- Monitoring team performance and recruitment metrics, implementing strategies to improve efficiency and effectiveness

**Participant Identification & Recruitment**:

- Overseeing the identification and recruitment of potential eligible participants for clinical trials by the recruitment team
- Ensuring the recruitment process from outreach to participant enrollment is aligned with study goals and eligibility criteria
- Providing potential participants with clear, accurate, and ethical information about clinical trials, addressing their concerns and facilitating informed decision-making
- Implementing and monitoring recruitment strategies aimed at reaching study enrollment targets, focusing on diverse and underrepresented populations

**Collaboration & Stakeholder Engagement**:

- Establishing and maintaining strong relationships with healthcare providers, community organizations, and patient advocacy groups and any other individuals or groups relevant to recruitment to enhance participant recruitment efforts
- Collaborating with study coordinators, investigators, and research teams to ensure alignment with study protocols and objectives
- Ensuring the team actively engages with diverse patient populations, including underrepresented groups, to ensure inclusive trial participation

**Regulatory Compliance & Ethical Conduct**:

- Ensuring recruitment activities across the team comply with ethical guidelines, regulatory requirements, and study protocols
- Guiding the team in ensuring participants undergo the initial steps of informed consent process with an understanding of trial participation and requirements
- Overseeing the accuracy of team documentation, data entry, and adherence to Good Clinical Practice (GCP) standards

**Recruitment Strategy Development & Implementation**:

- Developing, refining, compiling and leading the execution of innovative recruitment strategies to attract eligible participants and meet study enrollment targets
- Analysing recruitment data and metrics to continuously improve performance and addressing any recruitment challenges
- Overseeing the creation of recruitment materials in collaboration with the relevant stakeholders, including patient-facing brochures, online content, and targeted advertisements

**Pre-screening & Coordination of Study Visits**:

- Overseeing the team's pre-screening assessments of potential participants to ensure eligibility for clinical trials
- Coordinating with the team to schedule study visits, ensuring adherence to study timelines and protocols
- Providing ongoing support and guidance to participants, ensuring a positive and well-supported experience throughout the trial

**Ideal Requirements**
- Bachelor’s degree or Diploma in healthcare, life sciences, psychology, or a related field
- Experience in clinical research, patient recruitment, or related healthcare roles
- Experience in managing a team
- Good understanding of ethical requirements in clinical trials
- Proficiency in data management, tracking recruitment metrics, and report generation
- Experience working with underrepresented or hard-to-reach populations (desirable)

**Key Personal Inherent Characteristics**
- Exceptional communication and interpersonal skills, with the ability to engage effectively with a wide range of stakeholders, including participants, healthcare professionals, and the r