Customer Support Technician

2 weeks ago

Johannesburg, South Africa CA Global Headhunters International Full time

**Job Description**:
**Reference Number: 323 05 RR**

Our client is seeking a Customer Support Technician who will be responsible for proactively working individually and as part of a team to assemble and commission the complete range of the company’s Projects and Products as directed by the Service Superintendent.

**Responsibilities**:

- Work with the Service Superintendent to build a strong competency in, and ability to adapt to, a range of breakdown situations that will be encountered when servicing or maintaining the company’s range of supplied equipment.
- The commissioning, repair, maintenance and monitoring of the company suite of technologies at mine sites.
- Training of mine site personnel in the effective utilization of company suite of technologies.
- Fault finding skills coupled with the ability to efficiently resolve problems in a manner appropriate to the particular situation, is a large part of this role.
- Ensure all issued Technical Bulletins have been implemented, or, coordinate information to site ensure the necessary follow up is conducted.
- Complete service module information update and check (hours of operation, hammer fires, scheduling of next service).
- Ensure spare parts required on site for upcoming trips are in progress and on time.
- Work with warehouse dispatch personnel to expedite if required.
- While on site, proactively ensure the customer’s needs are met.
- Provide assistance to the customer warehouse function to audit/identify spares stock at the site warehouse if requested by the customer.
- Working as an integral part of company’s Services & Site Maintenance team in a professional, proactive manner so as to ensure feedback and follow up to the customer occurs in a timely manner.
- Ensure the timely completion of timesheets, expenses and other administrative paperwork.
- In conjunction with the Service Superintendent, respond to existing customer requests for the sale of spare parts.
- In conjunction with the Service Superintendent, co-ordinate with company the supply and delivery of these spare parts.
- At the direction of the Service Superintendent provide some sales support to company’s customer base.

**Requirements**:Qualification and Skill**_ _**
- Journeyman Mechanic, Journeyman Crane Technician, Journeyman Diesel Technician or similar trade qualification.
- Tertiary qualification in engineering or a mining industry related discipline would be well regarded however.
- Knowledge of and a wide range of contacts within the hard rock mining industry.
- Knowledge of and experience with the maintenance programs of grinding mills, and in particular relining.
- Effective time management to ensure sufficient and effective customer contact, particularly in regard to the company’s global market.
- The ability to undergo and satisfy all site requirements with respect to health/medical requirements and the provision of personal records as required by individual customer sites.

**Benefits and Contractual information**:

- International and domestic travel is required
- Competitive Annual Package

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