Us Sales Team Leader

3 days ago

Woodstock, South Africa Surgo HR & Training Full time

Surgo has partnered with a specialist global cyclist insurance solutions company recruiting for an energetic and motivating Sales Team Leader to join their team based in Woodstock, Cape Town. If you have experience leading a team and want to be part of growing a new office in an exciting niche industry servicing the US market, we want to hear from you

**Responsibilities**:
Sales Support - Providing the team with ongoing support and solutions to on-floor issues

Address system problems immediately by ensuring the customer’s needs has been addressed and raising the issues with the relevant operations and technical teams

On-floor support to agents ensuring any questions by customers are answered accurately and within the relevant policy wording scope

With assistance from the leadership team, record and resolve all customer complaints according to the complaints process

Ensure the team deliver the required sales and lead conversion results

Sales Reporting - Accurate reporting that covers all the relevant sales metrics

**Reporting metrics include but are not limited to**:
Daily and Weekly Lead, Sales, and Agent performance

Quality Assurance & Sales Validation

Weekly and Monthly performance reports (internal & external)

Client Services target reconciliation and commission reports

**Requirements**:
Grade 12 (minimum)

You must have your own transport

Tertiary qualification, courses and studies in management, leadership, sales /marketing or similar (advantageous)

Have at least two years’ experience leading a team

Have at least 5 years’ post qualification experience in a commercial environment

Have a qualification (or experience) relating to management, finances, marketing or sales

Insurance and / or contact centre experience will be preferred

Be active and enjoy a fast-paced environment where they can think on their feet

Enjoy engaging with team members and peers and building relationships with clients

Be a team player and motivator

Love learning, chasing targets, and problem-solving

Have good bicycle knowledge and are interested in the technical aspects of cycling

**Salary**: Market related salary plus shift allowance

**Working Hours**: Monday to Friday Rotational Shifts (between 3pm - 12am & 5pm - 2am)

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