Solution Strategist

Job Description

To provide specialist solution advise and to design a solution that best meets the needs of the client To coordinate the implementation of the designed solution, managing the project implementation across the relevant business units
- Prevent losses as result of incorrect business solutions.
- Manage costs / expenses within approved budget to achieve cost efficiencies.
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.
- Execute or Provide assistance with pricing/costing of solutions or business cases.
- Provide advice, assistance or actively participate in formulating and presenting new business or client solutions or proposals to relevant stakeholders.
- Maintain knowledge on relevant legislative amendments and industry best practices in relation to specific solution requirement.
- Formulate solutions in response to the business vision, mission and objectives, product house and customer requirements and industry initiatives.
- Design a solution which best meets the needs of the client and coordinate the implementation of the designed solution, managing the project implementation across the relevant business units.
- Investigate new solution development and enhancements and assist with preparation of business cases and assist with the specifications thereof.
- Active participation with applicable industry players to ensure standards are set and adhered to.
- In consultation with the product houses and Relationship Managers, design, develop and implement banking solutions that comprise of products from across the FirstRand Group.
- Obtain a thorough analysis of the client's business, process and systems requirements and obtain industry knowledge and understanding of the assigned market segment.
- Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
- Implement and maintain sound business processes that minimize FNB risk and deliver quality requirements specifications.
- Comply with governance in terms of legislative and audit requirements.
- As this person is responsible for bringing in all the isolated desks for servicing or sales or whether they are for voice or chat from the contact centre perspective that are sitting in product houses or elsewhere in commercial into our CCXC contact centre.
- Building and presenting business cases,
- Engaging with the different stakeholders getting buy in and following through on the move and landing each of those desks into CCXC.

Additional Requirements
- Experience in project management.
- 5 years in a similar role
- Experience in Managing Stakeholders

Job Details

26/02/25