Toll Collections Systems

**Company**: ScenivisionLocation: CenturionReports to: Project Manager / Hardware Department ManagerMain Job Purpose: The TCS Maintenance Manager will direct, coordinate and enhance activities related to the Toll Collection Systems (TCS) on the N3TC toll route. The primary focus is on: Ensuring that preventative and corrective maintenance is done on all electronic components, toll collection equipment and traffic management peripherals within the toll plaza environmentActivities are performed thoroughly and timeously to improve service delivery to the ClientDevelopment and implementation of procedures and strategies to ensure efficiency within the department/environmentEnsure compliance to Service Level Agreement in placeAlign the route policies, processes and procedures with the company standards
**Employment specification**:Education (minimum requirements to perform the job)**:
**School**: Grade 12
**Post School**: Electronic/Electrical Engineering Degree OR BTech Degree in Electronic/Electrical Engineering OR similar tertiary qualification
**Job Related**: Valid Unendorsed Code 08 Drivers License
**Experience**: At least 10 years related experience of which 5 should be in managerial
**Other**: Experience in Electronic Toll Collection Systems and IT environment
**Required competencies to meet the job outcomes**:
Fluent in English - Excellent communication skills on all levels (written & oral)
Competent financial management skills
Excellent human resources management skills
Strong leadership and decision-making skills
Excellent client relations skills
Highly motivated individual with strong self-management skills
Exceptional interpersonal skills
Strong assertiveness
Enables and drives a learning culture
Excellent time management skills
Good conflict management skills
Solution driven
Stress tolerance and adaptability
Pro-active
**Technical Skills**:
Expert knowledge of electronics and wiring
Expert knowledge of electrical reticulation
Excellent fault finding and troubleshooting skills
Good electronic installation skills
Knowledge of the toll collection process & toll road environment will be advantages
Excellent Planning and organising skills
Advanced computer literacy skills
Physical demands and work environment
The physical demands are those required to work in an office and inside and outside of buildings
Drive a motor vehicle according to standards on public roads
Extensive travelling
An ad hoc amount of overtime and standby duties to be performed
Work in all types of weather
The work environment characteristics are those encountered within a typical toll road operation, largely site work with the office bound duty of admin and attendance of meetings
Essential duties and responsibilities
Coordination and supervision
Coordinate with operational/technical departments to provide guidance on performance and execution of duties within the TCS environment
Ensure all health, safety and security policies and procedures are followed at all times
Ensure that the Company complies with all contractual obligations
Coordinate with software team and monitor equipment functioning to meet specifications
Product maintenance
Develop maintenance plans, procedures and policies
Implement and manage maintenance plans
Interpret and implement quality assurance standards
Plan and schedule maintenance activities and resources to ensure activities are completed with expected quality and within expected timeframes
Provide product/system training on a regular basis
Conduct inspections of all TCS installations and systems at the toll plazas
Keep record of all inspections in the prescribed manner and submit timeously to management
Ensure TCS systems are adequately maintained as per procedures and client requirements
Identify and manage maintenance risks
Ensure maintenance activities adherence to health and safety procedures
Liaison and resolving of system problems with third party suppliers/contractors
Evaluate all system practices and recommend improvements and modifications to all systems to reduce cost
Management of preventative actions on systems to ensure system performance and consistency and facilitate reduction of system downtime
Identify and promote efficiencies with the TCS environment
Operations and reporting
Compile and submit contractual and ad hoc reports as required by Client and Management
Manage, update processes and improve processes with regards to the management of Spares, Tools and Consumables
Facilitate the preparation and present project status reports and contractual monthly reports from technicians to management and stakeholders
Attend to all on site concerns and issues raised by technicians and client
Oversee and manage ad hoc projects as and when required
Communication
Establish and maintain networks and relationships with stakeholders (internal/external) in order to effectively deliver technical advice and meet expectations
Analyse and resolve inter-departmental issues and respond to queries timeously
Facil