Call Centre Agent I

1 week ago


Johannesburg, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

**purpose**:

- To action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met.**experience and qualifications**:

- Minimum Qualification - Grade 12
- Preferred Qualification - Relevant Diploma
- Experience - 1-3 years Call Centre Agent Experience
- Person must not be an unrehabilitated insolvent**additional requirements**:

- Requirements: - Experience in working for a leading App - 2-3 years’ experience with User Retention and Activation within the motor industry / Contact Centre Industry - Strong analytical skills for modelling performance and opportunity with large sets of data - Experience in understanding the SMS platforms in the GSM business (ex. Flytxt) - Experience in the Microsoft suit mainly PowerPoint and excel - Pivots, graphs and dashboards) - Must be Fully Fais Accredited - Must have RE 5 Responsibilities: - Implementing retention strategies - Strategically use communications tools in order to increase retention rates - Maintain and test various dormant and uninstalled campaigns - Refine lifecycle programs that leverage long term relationships for the customer journey end-to-end - Maintain and add documentations of all lifecycle programs - Ensure high quality and error-free implementation, testing and QA of lifecycle marketing campaigns - Support the broader marketing team in hands-on execution of marketing campaigns (maintaining
- No Referral plan is assigned to this job



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