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Agent - Written Correspondence and Live
2 weeks ago
The key purpose of the Agent: Written Correspondence is to provide world-class first line
environment. The Agent will respond to customer enquiries ensuring that customer
requirements are evaluated effectively, and that the most appropriate and effective
solutions are provided.
The Agent:
Written Correspondence operates within Customer Experience and Operations/CXO, Non-voice channels. Their portfolio includes (but is not limited to) first line support around topics and enquiries related to all MTN products & services, billing & account management, MFS, credit control, collections, sales, partner & channel support, customer retentions, MNP, Network & Coverage, fraud, device & technical enquiries, etc.
Written Correspondence, will be multi-skilled in order to ensure that the highest customer satisfaction standards are met, and operational performance metrics are achieved.
