Guest Relations Officer/front Desk Receptionist

7 days ago


Johannesburg, South Africa Sorbet Town Square Full time

1. Welcome all guests to the store by displaying a friendly, warm and professional attitude (Make eye contact, acknowledge clients even when you are busy, smile)

2. Manage the salon's bookings to maximise customer satisfaction and revenue.

3. Understand and be able to advise guests on all treatments.

4. Is able to advise client and sell retail products when therapists are unavailable.

5. Accurately book appointments and / or handle changes made to appointments

6. Handle guest questions and concerns in a professional and accurate manner.

7. Answer calls in a friendly professional manner.

8. Handle appointments and appointment reminders.

9. Coordinate citizen training schedules and bookings.

10. Responsible for managing store opening and closing procedures.

**Job Types**: Full-time, Permanent

**Salary**: From R9 500,00 per month

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- English (required)



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