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Technical Product Support Specialist
2 weeks ago
**Technical Product Support Specialist **required for a leading automotive company based in** Kariega**
**Type of Position**:
Applications are invited from suitably qualified & experienced employees to fill the above vacancy in NSO Group Service - Product Support Department (Kariega).
**Job Description and Responsibilities**:
- Providing prompt and qualified repair support (repair advice) to the dealership network.
- Timeous repair, analysis, or transfer the vehicles that have been returned to the TSC for diagnosis.
- Flying doctor analysis, diagnosing and repairing vehicle onsite.
- Providing technical support via remote diagnosis to the dealer.
- HV-Supporting, analyzing, diagnosing, and handling electric vehicles when they are in a critical status on-site.
- Minimizing operational costs, covering warranty and goodwill expenses, by ensuring timely and effective development, implementation, and dissemination of information to the Dealers.
- Collaborating on devising field-specific resolutions for product issues reported by the Dealerships, utilizing a range of Quality systems.
- Assessing technical service information solutions for product issues and ensuring timely dissemination of all pertinent information related to the Dealer Network.
- Active field data recording, evaluating and detecting new field errors with detailed analysis.
- First level support of Safety relevant incidents (SIR) queries that must be escalated to Quality or local Product Safety analyzer.
- Collaborating with Quality Divisions within the Group to update and inform our Dealer organization about the progress in formulating actions to resolve technical issues reported to the company.
- Review, adaption, and publication of all relevant TPIs to the responsible markets timeously.
- Supporting the Dealer with handling the customer satisfaction by gathering, analyzing, and reporting concerns related to vehicles in our market.
- Monitoring effectiveness of existing diagnostic and repair instructions in the field and ensuring corrective action is immediately taken where technical problems occur.
- Providing VWAG feedback on effectiveness of service information and FBU products in the South African market, highlighting technical shortcomings with detailed problem descriptions and proposed corrective actions.
**Education and Experience**:
NN Diploma/National Diploma/ Degree in Electrical /Mechanical / Electronics Engineering or Motor Mechanic Trade Certificate with a VW/AUDI Master Technician Certificate
Minimum 3 years postgraduate work experience related to mechanical, electrical fault finding and development of technical solutions
**Skills, Attributes & Other requirements**:
**ESSENTIAL**:
- VW/AUDI Dealer workshop experience
- Automotive product support exposure
- Must have a thorough VW and Audi Product Knowledge
- Fault finding and failure analysis experience
- Must have proven problem-solving skills
- Able to work under pressure, and be prepared to travel at very short notice
- Good communication skills and must be able to communicate at all levels
- Excellent computer skills (Ms Office)
