National Account Manger

A vacancy exists for a **National Account Manager: Formal Format** within Kazang Connect, a division of Main Street 1723 (Pty) Ltd, in Cape Town.

**The responsibilities of the position include**:

- Taking direct responsibility for the Kazang Formal format and its sales and support channels. These channels include:

- Formal customers - independent or small chain - as signed up within Regional Sales teams.
- Formal customers - national or regional chains and franchises - as signed up with relevant national or regional customer representatives, supported via regional teams.
- Relevant API integrated Formal channel customers - where POS integration is required.
- Sourcing, negotiating and building corporate accounts as identified in the marketplace. These will typically be focused on Fuel Station brands, Food franchise brands, Apparel Brands etc.
- Identifying, negotiating, and concluding relevant POS integration partnerships to facilitate delivery of VAS as per retailer requirements.
- Identifying, scoping, and facilitating technology development or upgrade requirements to adequately support the Formal and Corporate customer in store vending functionality, as well as customer reporting and information flow requirements.
- Support of Formal Sales staff in each Regional business unit which includes:

- Building vending VAS volumes through channel partners to or above budget targets
- Co-ordination of vending device controls and deployment down to regional admin teams
- Detailed guidance and leadership of Formal sales channel and teams, in conjunction with each Regional Sales Manager, which includes:

- Sourcing & Developing specialist formal market sales teams per region, in line with Regional Strategy.
- Managing own Central Administrative team.
- Co-ordinating customer support & retention activities with Formal format Support channel.
- Liaison & co-ordination with Marketing department to ensure field marketing and promotional activities aligned with sales objectives and channel strategy.
- Developing a broader Marketing strategy targeting the end consumer awareness to our formal format brand
- Liaison with regional administrative resources responsible for device administration, staff administration, customer support co-ordination, customer segmentation analysis & support.
- Overall responsibility for leading and managing national office team (as developed) and office administration.

**Leadership & Development**:

- Leading a small but very strategic core national team to build culture and align initiatives and targets to company strategy and budget objectives.
- Influencing Kazang Formal Sales regional teams who work in collaboration with Cash Connect field sales teams and managers, to best deploy Kazang VAS solutions in their environment, as well as to identify and support each other with synergistic drop-safe market opportunities.
- Identifying and recruiting correctly skilled and driven staff to fulfil the sales and administrative team requirements as and when required. These will change from time to time to align with company's growth strategy.
- Lead and foster business partnerships with independent players critical to delivery of VAS through this channel. POS providers and API integration to their platforms will be a critical success factor.
- Foster a trustworthy relationship with your sales Director that allows you to work independently whilst knowing when to seek guidance and decision-making approval. Be prepared to share good and bad news as required.

**Sales & Marketing**:

- Develop and grow the formal national VAS revenue channel to meet and exceed the annual budget targets.
- Closely monitor channel sales performance through the KSIS system to ensure optimal vending device deployment
- Liaise with the Marketing department to develop appropriate marketing collateral for the formal channel.
- Ensure the Formal Format brand is fostered and grown through staff and partnership alignment and standards, field marketing opportunities and overall custodianship of the brand. I.e., live it yourself

**Customer Retention**:

- Monitor Regional channel device performance to KPIs with respective formal channels, e.g., Cash Connect, to ensure device placement is optimal.
- Work closely with the Operations department and Regional Managers to ensure accurate customer segment support at central Call Centre and field support in each region, as relevant.
- This involves close collaboration of the Formal Support channel within Ops and the regional use of Field Service Technicians (FSTs) to achieve or beat minimum support standards. This is particularly challenging in the outlying regional areas and requires regional support from the Regional FST teams.

**Asset & Credit management**:

- Managing a large credit book within defined frameworks and vetting criteria. This involves working you’re your Administration team and Finance to set up approval and performance control criteria. Risk control will be a critica