Call Centre Agent

1 week ago

Pretoria, South Africa Ver-Tex Solutions Full time

**Compensation**: Basic Salary + Commission & Incentives

**Join Our Growing Debt Collection Team**

**About the Role**: Become a valuable member of our collaborative Debt Collection team, dedicated to recovering unsecured debt for leading South African credit providers. You'll have the opportunity to hone your skills in a supportive environment while making a tangible impact on our clients' success.

**Your Focus**:

- Managing overdue accounts through proactive outbound calls, offering customized payment solutions to facilitate recovery.
- Communicating clearly and professionally with debtors, providing necessary account information and explaining collection procedures effectively.
- Working with debtors to negotiate realistic repayment plans, ensuring full compliance with all relevant legal and regulatory frameworks.
- Maintaining detailed and accurate records of all interactions, agreements, and payment arrangements.
- Utilizing your strong negotiation, communication, and conflict-resolution skills to navigate discussions and achieve positive outcomes.

**What You Need**:

- Grade 12 or equivalent qualification.
- A minimum of 2 years of experience in debt collection.
- A solid understanding of the processes involved in unsecured debt recovery.
- Excellent communication and negotiation skills.

Pay: R5 500,00 per month

**Experience**:

- Debt Collections: 1 year (required)

**Location**:

- Pretoria, Gauteng (required)

Work Location: In person

Expected Start Date: 2025/07/01

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