Sa - Compliance Manager

**Position Title**: Compliance Manager

**Reports To**: Country Representative

**Division**: Immigration & Refugee Program+ (IRP+)

**Department**: Compliance

**Job Location**: Pretoria, South Africa

**Grade Level**: Grade 8, Manager National

**Introduction**: Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement and disaster. CWS does not discriminate on the basis of race, color, religion, sex, national origin, gender identity, genetic information, age, disability or veteran status in employment or in the provision of services.

**Primary Purpose**:
The Compliance Manager will provide direct supervision for the following positions: Refugee Communications Specialist, Staff Trainer, Library Officer, Program Integrity Specialist. The position will ensure effective implementation of the Integrity and Compliance Guide and Internal Malfeasance Prevention and Mitigation Measures in the South Africa Country office. This position acts as the internal and external focal point for the country office on fraud and malfeasance mitigation, prevention, investigations, record keeping, training and education for CWS RSC Africa staff in coordination with the Compliance and Program Integrity Unit in Nairobi, Kenya.

**Essential Duties**:
**Compliance**:

- Manage all compliance requirements as specified through the Cooperative Agreement, Integrity and Compliance Guide, and RSC Internal Malfeasance Prevention and Mitigation Measures.
- Ensure and oversee all compliance programs, policies, reporting and practices of RSC South Africa office.
- Oversee fraud and malfeasance investigations in coordination with the Country Representative, RSC Director, Compliance Coordinator, Program Integrity Coordinator, and Human Resource Coordinator as appropriate.
- Monitor all activities impacted by regulatory requirements relating to RSC governance and any industry specific or location specific laws.
- Oversee the submission of fraud and malfeasance investigation and closure reports, ensuring that both CWS and donor reporting requirements are met, as needed.
- Develop and improve established internal controls and auditing systems to monitor and report regulated activities and processes.
- Research and Implement risk-based compliance testing of existing procedures and controls, to identify and correct non-compliance.
- Develop a strategic framework for continuous revision, maintenance, and implementation of Standard Operating Procedures (SOPs), to ensure overall program compliance and internal compliance with fraud and malfeasance mitigation guidelines and investigation/reporting requirements.
- Implement communication and training initiatives that inform RSC staff and stakeholders about compliance requirements.
- Provides direct supervision in monitoring the Refugee Communications projects including, monitoring workflow, monitoring work processes, identifying reporting parameters, and performing quality checks on assigned tasks.
- Develop new policies, review existing compliance policies, and communicates changes to all staff and stakeholders.
- Create metrics to monitor and track fraud reporting mechanisms on a daily basis.
- Analyze and report quarterly on the IRP+ goals related to compliance and program integrity.
- Collaborate with Program Integrity Unit to document and respond to Compliance issues
- Collaborate with the training unit to train staff on fraud, ethics, and confidentiality through bi-annual department training and new hire orientations.
- Supervise the Staff Trainer to prepare the Integrity and Compliance quarterly reports, perform quarterly compliance audits and submit reports to management.
- Collaborate with country office management on the development of new and innovative ways for fraud and malfeasance mitigation.
- Actively participate in meetings and activities of the Fraud and Ethics Committee.
- Maintain current knowledge of the USRAP and RSC Compliance policies and procedures.
- On occasion, travel on Field Processing and Cultural Orientation Circuit Rides to monitor the implementation of the Integrity and Compliance Guidelines in field activities.
- Monitor and manage the physical fraud and suggestion box in South Africa and provide regular feedback to country office management.

**_
Data Management and Analysis_**:

- Collaborate with Information Technology POC to assure internal IT controls are sufficient and surpass guidelines for the security of START and electronic data for the country office.
- Collaborate with Information Security Officer to maintain POPIA compliance in country office.

**Representation**:

- Develop and maintain effective and independent relationships with CWS/RSC Africa USRAP partners and donors, including PRM, USCIS, IOM, UNHCR, and domestic Resettlement Agencies.
- Attend Quarterly Fraud Trend meetings as needed.
- Conduct regular, independent reviews